We are currently recruiting for an Operations Executive to join our vibrant team!
With over 35 years’ experience, Axis and Globe Travel is a leading independent inbound tour operator providing accommodation and ground services for Groups or Individuals travelling to UK and Ireland. Working exclusively on a B2B basis, we deliver outstanding services to International Tour Operators, Online Travel Agencies, Independent Travel Agencies, Coach companies and Carriers such as Airlines, Ferry and Cruise companies.
Job Purpose:
- To work closely with senior operators in order to develop and grow incoming groups and FIT bookings
- Quote and Operate groups and FIT in a successful, profitable and professional manner
Job Specification:
- To Maintain good relations with all clients and suppliers at all times
- To Respond to requests from clients accurately and in a timely manner
- Follow up of quotation sent out in order to convert requests into confirmed bookings
- Ensure the smooth operations of all groups (i.e. Booking all services, issuing vouchers, invoicing clients)
- Negotiate with suppliers to obtain the best possible rates and liaise with the Product team on rates, new hotels and coach companies
- Take all necessary steps to ensure the success of the tour whilst travelling and if required contact the group leader / tour manager or escort during the running of the tour to ensure that all arrangements are satisfactory
- Follow up with client after travel to insure maximum satisfaction
- Minimize accounts/credit control problems and to ensure that invoicing is completed at a stage which gives Credit Control sufficient time to anticipate potential problems
- Check financial details of each booking and to ensure profit / loss is identified on the reservation system accurately (Tour Plan)
Candidate Specification:
Requirements:
- Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
- Exceptional customer service and result driven
- Ability to work under pressure
- Highly accurate with an excellent attention to detail
- Fluency in English and French
- Ability to make decisions and to work on own initiative
Desirable:
- Fluency in any other European language
- experience within the inbound tourism industry
If you are looking for an exciting new challenge, please contact us.