Role: Operations Associate
The Company
Oxford University predicts that 40% of jobs will be lost to automation by 2040.
When the robots take over, what will be left for our children to do? At OJO we are opening children and parents eyes to endless possibilities, avatar manager, vertical farmer, memory augmentation surgeon and professor of play. Success will be defined by the ‘survival of the most adaptable’, Innovate UK.
That’s why OJO is on a mission to help children Hone their creative, social and technical skills to succeed in the new world.
OJO builds 5 skills that will inspire your child to succeed in 2040 – STEM, Creativity, Communication, Global Awareness and Wellbeing. We know time is scarce and that’s why we curate and design daily activities and innovative products for 2 – 7 year Olds, which focus on boosting 21st century learning skills. By fostering these skills, we hope to inspire children to solve some of the world’s biggest challenges.
The Role
OJO are looking for a full-time Operations Associate based in London, to take on the day-to-day tasks of running the business, which include:
Key responsibilities:
1. Customer Service and Operations
• Answering customer service phone calls/emails/social media queries
• Managing customer orders
• Documenting and handling customer complaints
• Managing supplier relationship and being first line of response
2. Inventory Management
• Responsible for updating and replenishing stock levels to avoid “out of stock” for products and packaging – targets will be provided
• Analysing product trends to provide insights to the management team
3. Order Fulfillment
• Preparing orders for shipment on a daily basis
• Liaising with Royal Mail to ensure smooth and streamlined delivery process
• Managing returns or exchanges as per the company policy
The Candidate
Given that OJO is a Startup, we are looking for three primary ingredients in our candidate: flexibility, ambition and diligence.
Flexibility
We might need someone to occasionally work outside of normal business hours.
Ambition
We are an ambitious bunch, and would prefer someone who is just as ambitious if not more. There is hard work involved, and success will drive further opportunity for growth. To that extent, we need someone who will think of new ideas for improving processes and driving growth.
Diligence
This is a very lean company and we need someone who is a self-starter, who can take ownership of tasks and get things done independently.
In addition, the candidate must have great communication skills, good phone etiquette, and be able to multi-task and prioritize. The business will go through different phases, and the candidate must be able to switch gears, and wear multiple hats.
The position will report to the CEO and is critical for the business. The right candidate will develop and improve processes and will be accountable for improving customer orders and customer satisfaction.
Any experience in child-care or education is a bonus.
Requirements:
• Strong understanding of Microsoft Excel, Word and Powerpoint
• Undergraduate degree (preferred)
• Proficient with technology
Interested candidates should send their up-to-date CVs to the contact details provided.