Online Ski Expert
The role:
Ski Solutions receives 650,000 web visits each year, and as our Online Ski Expert you will engage with our visitors via Live Chat, providing expert knowledge and unparalleled customer service.
While providing efficient, courteous and prompt assistance to our new web visitors and existing clients you will answer questions about resorts and accommodation, fulfill client requests and generate ski holiday enquiries for our team of Account Managers, all whilst maintaining a first-class customer experience.
You will serve as a brand ambassador and assist us in our mission to deliver unparalleled service.
Responsibilities:
Provide prompt responses and resolutions to enquiries via Live Chat.
Conduct real-time research to determine the best answer or solution for the customer.
Identify sales opportunities to generate new holiday booking enquires.
Capture customer data and input it into our CRM.
Assist the After Sales team in maximising revenue by identifying situations where a customer may benefit from ski school and additional ski extras.
Meet assigned KPI’s such as chat quality, customer satisfaction and the number of sales enquires generated.
Route queries to appropriate internal partners and follow-up with customer issues.
Knowledge and skills:
Advanced written communication skills.
Customer service experience.
Must be able to type a minimum of 40 wpm with 80% accuracy.
Good working knowledge of the European Alps and ski resorts.
Ability to handle and complete multiple tasks simultaneously.
Exceptional organisational skills and attention to detail.
Show a commitment to delivering unparalleled service and unforgettable holidays.
Demonstrate a passion for all things ski and the mountains.
If you believe you are the best, email the General Manager, Rebecca Simmons, with CV and covering letter explaining why you would like to be a part of the success story at Ski Solutions. All applications will be treated in the strictest confidence.