Giant Group has a fantastic opportunity for an Onboarding Advisor to join the team based in London. Joining us on a full time permanent basis, you will receive a starting from £16,000-£20,000 per annum + Benefits.
About Giant Group Plc
Established in 1992, Giant Group is an award-winning company specialising in software and professional services for the management of temporary workers.
The focus of Onboarding Advisor role is first and foremost on organisation and attention to detail to ensure that all SLAs are adhered to, and all on-boarding processes are completed with the upmost accuracy. As first point of contact for the workers and clients the P.O.A must ensure a high level of customer service in all communication to create a positive on-boarding experience.
Key responsibilities of the Onboarding Advisor
- Responsible for processing the screening and on-boarding of new PSCs and Paye workers.
- Ensuring 100% accuracy of on-boarding and compliance checks in line with the screening standard whilst consistently meeting the contractual SLAs.
- Responsible for monitoring progress and proactively seeking efficient issue resolutions and completion of screening/on-boarding processes.
- Continued review and completion of legal right to work and company compliance checks.
- Monitoring worker accounts to ensure contractual documents are promptly accepted and records are kept accurate, up to date and presentable.
- Ensuring swift resolutions and responsible action is taken to avoid business and reputational risk when adverse screening results occur to.
- Being the clients/workers first point of contact; ensuring feedbacks and calls are responded to within the corresponding SLA with action appropriate to the Severity Level.
- Maintain shared precision inbox duties to consistently deliver a proactive efficient service.
- Ensure the Precision required reporting tools are kept up to date and 100% accurate for client and internal managerial review
- Responsible for escalating situations which could fall out of SLA, create business risks, or cause reputational damage for either Giant or any clients.
- Diligence in the completion of supporting administrative tasks whilst seeking effective process changes to improve the department’s performance within the company.
Key Activities of the Role:
Completing and supervising procedures for client pre-engagement and screening checks including:
- ID and Legal Right to work verification
- Credit/Bankruptcy checks
- Company verification
- Sanctions check
- Career verification and referencing
- Academic qualifications and professional memberships check
- Directorship checks
- Media checks
- FCA regulatory checks
- Conflict of interest and risk assessment
- Multi-skill dependent administration
Skills needed to become our Onboarding Advisor
- 6 months – 1 years’ experience in a similar role
- Exemplary attention to detail
- Self organisation, proactively and prioritisation of work
- Ability to multitask
- Proven communication skills; especially outgoing telephone calls and written skills.
- Use of Microsoft Office applications such as Outlook, Internet Explorer, Word and Excel
- Flexible, multi-skilled based administrative experience
What you get
- Competitive salary of £16,000-£20,000 per annum
- Countless lucrative incentives
- Fantastic progression opportunities
- Personal development and training
- Employee discounts and reward scheme, giant advantage, including childcare, cycle, and car purchase salary sacrifice schemes
- Pension scheme
- Generous holiday allowance
- Social events/nights out
- Monthly fruit Friday
- Dress down Friday each week
- Office games facilities (table tennis, pool table and table football)
- You will be working for the market leader for the sector
If you feel you have the skills and experience to become our Onboarding Advisor please click ‘Apply’ now.