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Office Manager in NW Wanted

Posted: 15 days ago
Place: NW



No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it's your job to ensure it's a good one. Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests.
Key responsibilities:

Managing and training the team of receptionists.
Ensuring the front desk provides a professional and friendly service for customers.
Dealing with customers, including handling complaints when they come to the desk.
Troubleshooting emergencies
Scheduling your staff Rota
Liaising with other departments
Proven work experience as an office manager.
Hands on experience with office machines (e.g. Fax machines and printers)
Thorough knowledge of customer service, office management and basic bookkeeping procedures.
Proficiency in English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word.
Excellent communication and people skills.
Good organizational and multitasking abilities.
Problem-solving skills
Payroll
PR to Director

If you have a relevant experience, then apply now as we need you.

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