Job description:
Are you looking for a diverse customer facing role? Do you have an interest in Marketing or Property? We have an exciting new position in Kensington to become Reception and Marketing Co-Coordinator. You will be responsible for welcoming and greeting clients in to the office and to assist with promoting the brand through advertising and marketing. This role will provide on the job skills and experience as well as a first look into the world of property.
As Reception and Marketing Co-coordinator your basic duties will include:
• To greet clients and customers in to the office and ask them to sit in the waiting area to be seen by the correct member of staff.
• To understand when a client/ customer will be in the office for a considerable amount of time and offer them refreshments when waiting.
• To ensure that the presentation of the reception area is immaculate at all times.
• To deal with contractors visiting the office and sign out keys with a signing out register.
• To check key register at the end of each day to ensure that all keys have been returned.
• To carry out customer service surveys after a tenancy to ensure that both landlord and tenant are happy with our service.
• Deal with Landlord, Tenant and third party queries arising from any aspect of letting properties.
• Ensure all prospective landlords, tenants, existing landlords and tenants are well received on the telephone and in the office.
• To maintain the company website, Facebook and any other sites with up to date news.
• To check websites and property listings for grammar errors.
• To create property window cards for office display.
• To assist the Branch Manager and Managing Director with event planning.
• To liaise with the BM and MD and arrange leaflet drops in the local area.
• To support the office with telephone calls as and when necessary.
• Filing/ scanning
• Any other duties as reasonably requested by Management.
The successful applicant will be able to demonstrate essential Skills and Knowledge including:
• First class customer service skills
• Excellent communication and telephone manner
• IT skills including word processing, database, spreadsheets and email
• Good organisation, planning skills and attention to detail
• Flexible, positive and professional attitude
• Capable to use initiative and keep busy
• An interest in the property industry
This is an open plan office with customer facing stations so the ideal candidate will be presentable and feel confident working in this type of environment. Your working hours will be 09.00 to 18.00 on Monday to Friday and alternate Saturdays 10.00-15.00. Situated next to a train station offers good transport links by train and bus.