Do you have a passion for hospitality, people and service?
Want to work The O2, London’s home of entertainment?
The O2 Arena is the world’s most popular music venue, owned by AEG, it is the home of entertainment in London. With up to 200 plus incredible events a year including the Brits and the ATP Tour Finals, no day is ever the same and Levy Restaurants is proud to be the exclusive catering provider within the arena providing food and beverage over 3 very diverse areas – Suites, Concessions and Premium Bars.
You would be working for Levy Restaurants UK, the market leading in the sport, leisure, arena, conference centre and hospitality sectors. Our recipe for success is to put our customers first and never to compromise with our food and drink.
We are looking for a passionate, energetic and committed Senior Suite Attendant to join our team at the O2 arena and be part of the most exciting music, entertainment and sport destination in the world.
You will be placed on our Suite Level; two exclusive floors of 96 premium boxes where guest are able to enjoy a mixture of food and beverage throughout the show!
You will consistently deliver ‘Heartfelt Hospitality’ and live the Levy Difference to exceed guest expectations and by ‘Winning One Customer At A Time’.
Job Overview:
3 key attributes:
1. Assistants to the Supervisors
To act as assistant to the Suites (floor) Supervisors and their section of allocated Suites. This could be pre doors, during the event and/or post event closedown. To also provide cover for Suite Attendants when on work breaks when required.
2. Premium Suites (AEG, founding partners, unique needs)
To provide, through a greater extent of experience, a higher specification level of service to either the venue host client, VIP clients and founding partner Suites.
3. Mentoring the Suite Attendants
To mentor and guide newly recruited Suite Attendant staff on a structured basis in order to bring their skills and work knowledge up to standard.
Senior Suite Attendants will need to cover a minimum of attribute 3 (Mentoring) and either attribute 1 or.
2. Senior Suite Attendants must reach high standards of service in order to deliver the required
coaching elements to support the mentoring of our suite attendants.
What we are looking for:
• experience in a hospitality environment desirable
• Nice and approachable with good interpersonal skills
• Engaging, enthusiastic and motivated
• Is punctual, reliable and presentable
• Always able to exceed guest expectations
• Must have a ‘Can Do’ attitude
In return you will be part of history and join a fabulous team of passionate and friendly people. If you are a happy and hardworking individual looking for a flexible working environment with the opportunity for progression, please apply now.