Do you have a passion for hospitality, people and service?
Want to work The O2, London’s home of entertainment?
Levy Restaurants UK is market leading in the sport, leisure, arena, conference centre and hospitality sectors. Our recipe for success is to put our customers first and never to compromise with our food and drink.
We are looking for experienced bartenders in NY-LON Lounge and require passionate, energetic and committed people to join our team at the O2 Arena and be part of the most exciting music, entertainment and sport destination in the world.
Title: NY-LON Lounge Cocktail Bartender
Main areas of responsibility
To fully understand the Joint Venture and be able to convey this to guests:
• Completes NY-LON steps of service
• Displays a positive guest attitude
• Acts with a sense of urgency
• Adheres to NY-LON appearance guidelines
• To be confident in adequately answering guest’s queries
• Exceeds guest expectations at all times
• To ensure guest complaints are handled appropriately and are followed up by a manager
• To have good knowledge of the cocktail/wine/food menu and be able to make recommendations
• To create a memorable experience for all guests in order to encourage repeat business
• Reports punctually for duty. Any lateness will be recorded.
• Abides by all the policies and procedures set out in the staff induction training material and staff handbook
• Adhere to all service guidelines as listed throughout Thousand Detail Dining
Key Tasks:
• Cocktail knowledge essential
• Innovative and ability to input on cocktail menu
• Strong knowledge in all aspects of mixology
• Excellent customer service skills and full flair bartending required
• Establishes rapport with guests and members
• Set Up all areas to the standard as set out by your line Manager
• Close down all areas to the standard as set out by your line Manager
• Maintain all service areas
• Meet and greet guests whilst taking any drinks orders
• Effectively uses suggestive and upselling techniques
• Ensures that correct drink accompaniments are available to guests
• Prepare and present the bill to the guest and process payment ensuring that the correct change and receipt is given
• Responsible for your allocated till and any variances at the end of the night
• To ensure that all health, safety and hygiene rules and procedures are followed at all times
• Adhere to NY-LON guidelines and venue rules
• Thoroughly complete all station set-up and breakdown responsibilities
• Attend supervisors briefing and familiarise yourself with the menu information and individual customer requirements
• Training sessions are compulsory and must be attended
• Displays a positive attitude towards team members
• Assists team members when required
• Maintains a high quality of areas at all times
• Attend training sessions as and when required
• Undertake any other duty deemed reasonable by the Management, in order to meet the demands of the business
Job Requirements
• Ability to lift and transport trays from kitchen, not exceeding recommended health and safety guidelines
• Walking and standing during shift with appropriate breaks given
• Competent use of written and spoken English
• Hazards include, but are not limited to; slips, trips, falls, cuts and burns
If you think you have what it takes then please apply now! We want to hear from you!