Hotel Night Receptionist – Immediate Start
Position Hotel Night Receptionist
Company 4 Star Quality Hotel
Sector Hospitality
Location W1 London
A Night Receptionist is required to ensure the smooth and efficient running of reception during the night time shift to ensure standards and guest satisfaction are maintained at all times.
RESPONSIBILITIES
Process daily guest transactions and accounts accurately and efficiently
Check guests in and out with efficiency and a professional friendly manner
Deliver outstanding customer service
Providing accurate information to guests in relation to their booking
Cash handling and taking the correct payment from the guests for payment of rooms
Answer and deal with all incoming calls
Deal with guest queries and complaints
Filing, photocopying, mail distribution and faxing
General upkeep of the main office area
Assisting with general administrative duties
REQUIREMENTS
Previous experience of working as a Hotel receptionist preferred
Must be computer literate and have knowledge of working with a reservation system
Ability to use own initiative and work with limited supervision
Professional telephone manner
Must be able to deal with guest queries and complaints
Must have excellent organisational skills and good attention detail
Able to work in a busy and pressurised environment
You must be eligible to work in the UK if you are applying for this position
To apply please email your CV.