Join one of the most iconic hotels in central London and be a part of our revolutionary journey.
Over the next months, The Trafalgar St. James will be completing its transformation into a ‘Luxury 5* Life style - Boutique Hotel’, providing a memorable experience to our guests and exceeding their expectations.
We are currently looking for an enthusiastic, genuinely friendly and passionate Night Supervisor with potential to move up to Assistant Night Manager. The ideal candidate is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wondrous experience for everyone. You will be able to maintain a positive and calm outlook regardless of what challenges the shift might bring. This is a fantastic opportunity for a driven individual who is looking to develop professionally.
Key Responsibilities: When working as a Night Supervisor/ Assistant Night Manager you will be the main point of contact for all in-house and external guest queries and requests during the night and supervise the Night Receptionists working alongside you. You will also;
•Liaise with all departments and ensure swift and efficient communication across the hotel
•Demonstrate a thorough understanding of all facilities and services provided and identifying opportunities for up-selling and promoting when appropriate;
•Ensure team members work together and communicate to provide a continuously high standard of service to our guests
•Report and follow up on any comments, VIP arrivals or departures as they occur throughout the night
•Ensure all relevant feedback from guests is dealt with in an efficient manner and informed to the Night Manager
•Replace the Night Manager when necessary
Key Requirements
•Previous experience working in Front Office, preferably within luxury hotel properties.
•Proficiency with computers and computer programs (Microsoft Office), ideally experienced in ONQ systems
•First Aid Certification is highly desirable
•Strong leadership skills; having worked in a supervisory role previously is an advantage
•Excellent planning and organizing skills, ability to multi-task and meet deadlines;
•A good communicator who can maintain positive and productive working relationships across the business, communicating effectively in a range of situations
•Excellent verbal and written communication skills
•Available to work weekends and shifts
Company Benefits:
•Health and Wellbeing Cash Plan;
•Life Assurance Scheme;
•Pension Scheme;
•28 to 33 days paid holidays per annum;
•Complimentary meals and dry cleaning on duty;
•Discount program for you, your friends and family to stay in our associated Hotels around the world;
•Opportunities for Internal career progression;
•Departmental Incentives;
•Professional training and development opportunities
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility. We are unable to apply for or transfer work visas or UK entry clearance on your behalf.
Due to the high level of response you will be contacted if your skills and experience fulfils the criteria for the role and if the position you applied for is still available.
If you feel that you have the passion, experience and skills to be an Night Supervisor/ Assistant Night Manager at The Trafalgar Hotel St. James we would like to hear from you!