About Jumeirah
Grosvenor House Suites is the newest luxury establishment on Park Lane, offering residences that combine the best of five star service with the privacy and discretion of having one’s own Mayfair property. Managed by Jumeirah Living, the 130 fully equipped serviced Suites range from studios to 1, 2, 3 bedroom Suites, 4 London Suites and 4 super luxury Penthouses; of which one being the 5-bedroom Grosvenor Penthouse, offering truly personalised touches for effortless living. Whether for short, mid-term or extended stays, Grosvenor House Suites feature cutting-edge technology, sumptuous finishes and contemporary design to provide guests and residents with the exceptional, world-class luxury service for which Jumeirah is renowned, in a home away from home.
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.
About the role
We are currently recruiting for a Night Receptionist to join the Front Office Team, offering a highly specialised personalised service to our residents and guests.
As a Night Receptionist you will provide the wow factor service and whilst some duties are similar to that of a traditional receptionist there will also be lots more variety! The successful candidate will provide a warm welcome to residents upon arrival, ensuring that the guest experience is beyond their expectations from the moment they reach the reception desk in the atrium. They will check the residents in and provide a personalised service during their stay.
This interesting role may also include more unusual requests and errands-so flexibility and the ability to multi task is a must!
Main duties include:
Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
On check in, ensures, that the guest is assigned a room of the type and at the rate requested.
Escort guests to their rooms on checking in, explain and endeavour to sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. Heating, television, hairdryer etc. Inform Luggage porters of guest's room number.
Enter all arrivals' check in details accurately in the computer and modifies any information correctly with particular care towards spelling and room rates.
Ensure that the hotel's credit policy is adhered to at all times.
Take advance reservations at such times as when the Reservations office is unable to do so.
To ensure accuracy and efficiency in posting all transactions and in the handling of all funds including cash, payment for city ledger, etc.
To balance the day’s postings, receipts, cash and credit card payments to the computer print outs at the end of the shift and operate the computer with its automatic Night audit system to produce balanced daily results.
To adhere to the emergency procedure in event of computer failure.
To handle the assignment of safe deposit boxes to in-house Residents in accordance with the residence procedure.
To greet all residents in a friendly and helpful manner and check out residents accurately and efficiently.
To process foreign exchange and traveller cheque transactions for in-house residents.
To be conversant and comply with the Residence credit policies
About you
To be considered for this role you will have experience of working as a Night Receptionist or a Receptionist within a 4 or 5 Star hotel and have knowledge of the Opera System.
You will possess excellent Customer service experience, being able to anticipate guests needs and exceed their expectations.
Personality is the key to our roles, as is a genuine passion for world class personalised service. We want people who are confident, have excellent command of the English language - written, reading and spoken; are able to multi task, undertake duties outside of the normal job description, are easy to be around and can really contribute to shaping this new era of Jumeirah living.
If this sounds like you and you are passionate about providing thoughtful and generous service to guests, are ambitious, hardworking and take a genuine interest in people, we would like to hear from you.
About the benefits
Jumeirah believes in paying the best for the best and so an attractive salary plus benefits is offered for the positions. This is a fabulous opportunity to join a luxury hospitality operator with ambitious future expansion plans.