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Night Porter Job in London

Posted: 27 days ago
Place: EC1M 5RJ, Greater London

The Zetter Hotel is a contemporary, converted Victorian warehouse in Clerkenwell looking for a Night Porter, which was once credited with reinventing the boutique hotel concept. It is now an award-winning hotel with bags of personality and pioneering eco-credentials.
The Zetter Townhouse Clerkenwell is a 13-bedroom Georgian townhouse with an award-winning cocktail lounge. Located just across the cobbles of St John's Square from The Zetter Hotel, this unique property feels more like the private residence of an eccentric (and fabulous!) great aunt than a hotel.
For all of us at The Zetter Group, the guests' experience is paramount, and while it may be the award winning interior design or the buzzy atmosphere that the guests first notice on arrival, it is the helpful, charming, smiling and knowledgeable team that they remember long after they leave. Our people are our secret weapon! And this is your chance to become our Night Porter and part of our expanding family.
What does the ROLE look like?

Full-time role
Be an expert on all items on offer from the food and drink menus, in particular the room service menu and deliver to rooms/serve customers as and when required.
Responsible for all aspects of Front of House operations including but not limited to checking in a guest/transporting luggage/rooming of guest/answering telephone, food and drink service, breakfast service, fire evacuation, emergency response and hotel security.
Assisting the Floor and Bar Teams during the busy evening service.
Assisting the Night Manager to record and promptly resolve issues or emergencies that arise.
Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
Carry out any other reasonable duties as requested by Night Manager/Front Office Manager/ General Manager.

What we are looking for in YOU.

Eager to learn about the food and drink industry.
Passion for hospitality
Previous experience in customer facing role.
experience within a high quality customer care environment.
Good Communication skills
Great attention to detail

Like our colleagues, our BENEFITS are of the finest selection.

Working with a passionate and fun team of hospitality professionals.
Competitive salary paid by hour, referral bonuses and rewards for implemented ideas you suggest.
Growing our own people with excellent career development opportunities.
Access to private loans and travel card loans.
Preferential room rates for both you and your friends and families.
Discounts on food and drink throughout The Zetter Group.
Annual social events.
Employee benefits such as frequent massages, English lessons and childcare vouchers.
Additional days holiday for every year of service.
Group Bonus Pool for long serving team members.

Now, it’s your turn to apply, if you feel that you fit the above and are keen to join.
Only successful applicants will be contacted. No agencies please.

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