Ace Hotel is a collection of individuals – multi-disciplinary thinkers, enthusiasts, optimists and friends.We love our work and we love saying yes.We are not here to reinvent the hotel, but to readdress its conventions to keep them fresh, energised, human.We’re always looking for interesting minds, skilled thinkers to join our small, hand-selected team.We seek out local artisans and talent to drive the property’s development and we believe in a better way of doing things, no matter the scale.We represent egalitarianism, authentic, natural hospitality and run our business through integrity and good relationships with people. We're emphatic about art and creation. With everything we do, we try to collaborate with and celebrate people whose work inspires us.
The Role…
Be aware of your surroundings, keep your head high. Look for clues around you to find out what happens next. Be ready before being asked. If you’re unsure, find the answer. Be absolutely memorable, have them talking about you to their friends.
Own the space (the front desk, the main entrance, the curb and the lobby area) as you do with your home when you want to impress your friends.A very varied role you must be fully conversant with the hotel property management system, reservations and booking’s procedure, and to facilitate any other enquiries when offices are out of hours. To support the front desk team by enhancing guest experience with comprehensive knowledge of our facilities and local culture to maximize sales. To maintain a high profile on the desk anticipating and attending to guest needs
You…
You are ambitious, bubbly with bags of personality and energy. Fluent in written and spoken English, you enjoy working as part of a flexible team.You have the ability to use own initiative, take ownership of work and are able to multi-task whilst manage a varying workload. You enjoy making decisions and understand a key to your success will be to use your emotional intelligence to build strong relationships.You are naturally charming and interested in people and keen to learn about both our people and our business.
Hotel experience for this role is preferred. Equally like ambitious, quick learners who want to be part of our dynamic business.