We are looking to recruit 2x Night Receptionist and 2x Day Receptionist near South Kensington
The Receptionist is the first employee the guest comes in contact with and this initial interaction is vital to the guest’s experience, presentable, adaptable and has exceptional interpersonal and communication skills. Ability to work a flexible schedule shifts day and night shifts both. experience in hospitality industry is a must.
Key Responsibilities:
• Deliver excellent customer service, at all times
• Assist in keeping the client’s reception area clean and tidy, at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Administer all reservations, cancellations and no-shows, in line with company policy
• Keep up to date with current promotions and pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Knowledge of Hotel PMS system is a must
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
• Maintain personal knowledge by completing in-house training and workbooks
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office
• Second language would be an advantage.
Candidates who have Receptionist experience in Hotels ONLY apply. Please send us your CV’s for immediate start.