NIGHT AUDITOR / NIGHT RECEPTIONIST FOR HOTEL IN HEATHROW** IMMEDIATE START AVAILABLE **Location: Bath Road - Heathrow Airport Part of International Hotel Group Will consider security agents and/or Concierge from retail or residential background Career progression available Duties and Responsibilities of the Night Receptionist.
Check-in and check-out. Telephone handling Ensuring all customer queries or requests are handled in a polite, efficient and courteous manner Payment and foreign currency transactions. Cash handling Reservation handling when required Wake-up call requests and newspaper orders. Maintaining all equipment and work areas, including key and cash security Processing company loyalty card schemes according to guidelines Maintaining a high level of hotel and product knowledge at all times Outstanding customer care at all times.
Skills and experience required by the Night Receptionist.
Previous high-volume hotel front office experience is preferable Previous customer service experience is essential Previous experience using OPERA is advantageousA capability and commitment to delivering high levels of customer careA smart and professional appearanceA positive attitude and excellent communication skills Computer literacy Fluent in English.