Moving Consultant-Private Sector / Customer Service Advisor.
A relocation management company, based in Middlesex, currently have an exciting opportunity for a Moving Consultant / Customer Service Advisor to join their busy team.
Purpose of role
A key part of this role is holding telephone conversations with potential customers, so it is essential that the successful employee must be able to communicate easily and confidently by telephone and via email, in a friendly and helpful manner. This role combines business development and sales office administration.
Responsibilities:
And #61623; Work closely with the B-C Sales Manager on all lead enquiries to track private and corporate opportunities.
And #61623; The ability to convert web enquiries into booked revenue.
And #61623; Document leads
And #61623; Book surveys with relevant country Consultants.
And #61623; Submit private moving pricing quotations to the assignee.
And #61623; Generating new business in line with annual sales and profit targets.
And #61623; To undertake other sales related duties or projects that may be required from time to time.
And #61623; Maintaining the CRM database and following up existing moves that have been quoted.
Skills and experience required:
And #61623; Industry (moving/shipping/sales) experience is not essential but would be preferable.
And #61623; Good numeracy skills
And #61623; Professional and articulate phone manner.
And #61623; Excellent listening skills
And #61623; Excellent communication skills.
And #61623; Excellent influencing and negotiation skills.
And #61623; Ability to build good working relationships internally and externally.
And #61623; Good aptitude in Microsoft Outlook, Word, Excel.
Company description
"Founded in 1991, we are a provider of global relocation services to some of the world's leading companies. Through our service delivery hubs in EMEA, the Americas and Asia Pacific, we help clients achieve their business goals by alleviating workforce mobility challenges. Relocating employees receive a dedicated team member as a single point of coordination, support and advice to ensure every part of their relocation runs smoothly. Many of our staff have lived and worked abroad themselves and understand the challenges faced by relocating employees and their families. We are committed to quality and delivering an impeccable service, in every location. Our ISO and FIDI FAIM accredited quality processes guarantee our high standards are consistently maintained. Client satisfaction is our ultimate goal. That is why we make it our business to develop a comprehensive knowledge of each client's challenges and ambitions. By understanding what matters most, we can ensure that this is where we excel. Last year 99.63% of relocating employees were satisfied with our service."
How to apply
If you would like to be considered for this opportunity please attach an up to date CV to the link provided.
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