Member Relations Manager – The Ned, Soho House The Hotel Located on Poultry Street, this new hotel is one of the most exciting upcoming openings by Soho House and Co. The new project is a joint venture with Sydell group, a US hotel developer. We’re developing a Grade I listed building in the heart of the City to become a destination hotel with over 250 bedrooms. The hotel will have a gym, Cowshed spa as well as 9 restaurants, bars and extensive event spaces. There will also be member’s facilities, where members can enjoy the rooftop pool or in the member’s club.The Role You will be responsible for delivering an exceptional experience for our Members. Excellent, above and beyond style of service is the foundation of everything you do. You will have exceptional people skills and enjoy be a natural host. You will be comfortable with standard PC systems, have a passion for helping people and can think on your feet. You are great at multi-tasking and thinking outside the box. You are comfortable dealing with high profile guests from diverse backgrounds. If the above sounds like you and you have proven experience in delivering an amazing customer service, we would love to hear from you. What are We are looking for:Flexibility is essential, as you will be working within the operation until the club closes, which will involve working until the early hours. To successfully fulfil this role, you will have current or previous experience as a in an established host / hostess in a high-end environment. You will also have:• Exceptional communication skills (verbal, listening, writing• Pro-active and reliable• Have the ability to provide a personalized, and intuitive service• Efficient in multi-tasking in high pressure environments• Passionate about helping people• Creative thinkerWe offer• One of the most competitive salaries in the industry• 28 paid holidays per annum inclusive of bank holidays• Complimentary meals on duty• Annual staff events• Discounted rates at The Ned• Fantastic career growth opportunities Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.