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Members Services Receptionist Job

Posted: 64 days ago
Place: London



Members Services Receptionist - Shoreditch House Full Time. Highly compeitive salary.The Venue. Shoreditch House is a private members' club in the heart of East London. It's a hub for the local creative industries, a workplace for freelancers and a great spot for a night out, whether you fancy a quiet dinner in the restaurant or a late night cocktail in the Garden.The House re-opened in the summer of 2013, and occupies the top three floors and roof of a renovated factory building dating from the early 1930s. There are several bars, a restaurant, a gymnasium, rooftop pool and gardens. Next door to Shoreditch House is a Cowshed Relax Spa and a renovated pub containing 26 bedrooms, ranging from 'Tiny' to 'Small +'. The perfect place to base yourself whether you're starting early, or finishing late.Who We Are. Soho House and Co is a collection of private members' clubs and restaurants spread throughout Europe, the UK and America. Each house and restaurant maintains its own personality and atmosphere but the ethos has remained the same; serving fantastic cocktails and simple but delicious food in a comfortable and relaxed environment.The Role.We are currently looking for a friendly and enthusiastic members services receptionist to join our front of house team at Shoreditch House. Candidates must have experience from previous role in a busy a high volume venue. Responsibilities:Receive calls for restaurant reservations, general inquiries, and deliveries, messages for members and from employees; among other enquiries. Responsible for answering the main line and sending calls in the right direction as needed.Be well versed on all aspects of the Club, including all menus, and daily events. Promptly responding to inquired via telephone, email, and all other reservation systems Greet all members and guests in a warm and welcoming manner. Uphold Mystery Shopper guidelines and all Service Standards. Answer enquiries about all aspects of the Club.To be fully knowledgeable of all aspects of the Guest Directory. Create or alter reservations, getting approval where needed. Confirm all restaurant and member event reservations. Punctuate all calls and interactions with friendliness, accuracy, and discretion. Coordinate with other departments regarding reservation needs. Ensure strong and positive communication with all necessary departments for reservations, setting up team for success. Support Club and Hotel Reception when requiredGeneralMaintain a professional appearance at all times and adheres to Company's grooming standards. Maintain professional relationships with all coworkers and guests. Maintain a fun and energetic attitude at all times. Report to work as scheduled, in uniform, well groomed, and ready to be in position. Attend meetings and trainings as required. Maintains a safe, clean, organized, and stocked work area. Follows checklists and standard operating procedures. Only those eligible to work in the UK or have a valid UK work permit/visa will be reception considered.

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