Support the M and E Manager in the smooth running of the conference and events department to maximize revenue generation for all areas of meetings and events
HOURS OF WORK: Tuesday to Saturday
Sunday wedding fayres (Once a Year)
Additional hours may be required in accordance with the demands of the business
RESPONSIBLE TO: Meetings and Events Manager
MAIN RESPONSIBILITIES
• Maximize usage of conference rooms and accommodation to ensure optimum revenue is generated.
• Ensure accuracy of information received and transmitted within the department and with operations teams
SPECIFIC RESPONSIBILITIES
• Knowledge of the hotel as a whole, with specific reference to conference room capabilities, layouts and usage
• Produce function contracts for all confirmed bookings
• Knowledge of pricing policy and credit terms, communicating with accounts on a regular basis and ensure payment policies are adhered too.
• Taking conference and banqueting bookings and the processing of such bookings using the systems available.
• Follow up of conference and banqueting bookings to ensure unconfirmed reservations are not held beyond fourteen days.
• Communication with clients both verbal and in writing regarding all aspects of conference and banqueting
• Timely distribution of specific details relating to conference and banqueting functions on a weekly and daily basis to operations teams
• Liaison between departments specifically related to the conference and banqueting department
• Handle appointments specifically related to conference and banqueting which may be prearranged or on a walk-in basis.
• Assist in the meeting and greeting of conference and banqueting organisers
• Co-ordinate and assist Sales and Marketing department in sales leads/follow ups/enquiries.
• Ensure that correspondence is up to date in relation to confererence and banqueting reservations
• Assist in the liaison with clients during their time at the hotel in conjunction with the Duty Manager.
• Ensure booking of bedrooms in relation to conferences is accurate and correct verbal/written information is provided to Reception on a daily basis
• Contribute to sales and marketing activities when and where necessary.
• Any other related tasks.
PERSONAL SPECIFICATION
Essential
• Excellent organisation skills
• Ability to work under pressure and to tight deadlines
• A ‘people person’ with excellent interpersonal skills
• Positive ‘can do’ attitude.
• Ability to work effectively as part of a team.
• Good computer skills (Microsoft office)
Desirable
• Knowledge of Opera booking system
BENEFITS
• Competitive salary
• Free parking
• Free meal on duty
• Free tailored uniforms
• Discounted accommodation rates for staff members
• Food discount when visiting with family and friends
• Training and development
• Progression opportunities when appropriate
• 28 days fully paid annual leave
• Social Activities (Staff events)
• Employee of the month and Overall Employee of the Year opportunities
• Pension Scheme
• £250 recommend a friend to work for us (subject to T and Cs)