Principle Purpose: To provide a caring, friendly and professional service to our customers whilst working with the team in order to support pharmacy services.
Main Responsibilities:
• Provide excellent customer service, be polite + courteous to customers
• Offer informed advice on appropriate treatment of minor ailments and products
• Use the cash register to serve customers
• Provide and support the team in delivering pharmacy services
• Maintain high standards of branch appearance through effective merchandising and housekeeping. Monitor the fridge temperature and deal with waste as appropriate
• Sell medicines and handle prescriptions in line with the current pharmacy legislation and company policy
• Maintain high standards of personal appearance and adhere to the company dress code
• Order, return and maintain stock levels in branch and complete necessary documentation
• Follow the company SOPs and protocols
• Ensure that company housekeeping and date checking procedures are followed
• Report any matters affecting the company, customer service, security, etc. Maintain good relationships with the pharmacy team, feeding-back relevant customer comments and concerns with the aim of improving the customer experience
• Maintain and submit all required paperwork
The above list is not exhaustive. You may be required to perform other duties, those deemed reasonable by your Manager.