Add Job Offer
Go to: All Jobsmedical jobs

Medical Receptionist Hours Wanted

Posted: Today
Place: Chelsea, London




Reporting to: Healthcare Manager
Hours: 27 Hours p/week
Shifts: tuesday 13:00-20:00, wednesday 13:00-20:00, thursday 13:00-20:00 and friday 7:30-13:30
Start date: Tuesday 10th April 2022
Company Information
The practice offers private, multidisciplinary healthcare services on an outpatient and self-paying basis. The practice is registered with the Care Quality Commission, which ensures that we provide high quality and patient centred healthcare to patients, by reputable clinicians. We pride ourselves in offering excellent customer service and establishing a friendly and caring environment for our patients.
Established in 2001, our guiding principles are clinical management excellence, patient confidentiality, excellent customer service, team work, a non-blame culture, attention to detail, a holistic and flexible approach and, patient freedom of choice.
The practice hosts approximately 40 clinicians. We provide additional administrative services to 12 of the clinicians which include diary management, message and payment taking.
Person Specification
The position will suit an individual who is proactive and have the capability and confidence to manage reception alone or as part of a team. You must be experienced in working under pressure and have the ability to remain calm, organised and professional during very busy times.
We are looking for an individual who is honest, self-motivated, resourceful and flexible. Providing excellent customer service and being empathetic to patients' circumstances are essential. You must have a good, general knowledge and understanding of IT and software packages such as MS Word, Excel, Windows 10 Pro etc.
Due to the variety of services we provide it is essential that you have an eye for detail and that you are highly organised. experience and an interest in medical administration is desirable.
You will work alongside another receptionist, supporting each-other in managing front desk - ensuring good communication and team work.
Qualifications

Good standard of general education
GCSE Mathematics
GCSE English
Appropriate qualification in medical reception e.g. AMSPAR and or NVQ in Customer Service, desirable.

Desirable Skills

Excellent interpersonal and communication skills (Written and Oral)
IT proficient including Microsoft Office programs.
Taking own initiative to troubleshoot general IT problems.
Time Management and the ability to work to deadlines.
Negotiation and conflict management skills.
Problem-solving skills
Good analytical and accounting skills
Touch-type speed from 40 wpm

Core duties
Day-to-day

Welcoming the patients prior to appointments and notifying clinicians of their patient’s arrival.
Providing support to clinicians during their clinics.
Receiving and making telephone calls as required as well as diverting calls and taking messages accurately.
Undertaking any other additional duties appropriate to the post as requested by the Healthcare Manager or the Director.
General administrative work: Typing Letters, generating patient recall letters, scanning or faxing documents, Organising X-Rays/MRI Scans for patients (As set out in Reception Guides)
Liaising with external consultants and/or secretaries as required.
Distributing post to relevant members of staff.
Maintaining an effective filing system
Managing and resolving IT related problems.
Arranging for posting of parcels, arranging couriers, travel, visas and accommodation as directed by the Director.
Arranging lunch for business meetings for Director.
Dealing with incoming e-mails, faxes and post, often corresponding on behalf of the Healthcare Manager or Director.
Carrying out background research and presenting findings as and when requested.
Taking minutes of meetings and audio typing when required.
Maintaining and developing administration systems to ensure efficiency.
Review and Update Reception guides with other team members when required.
General 'housekeeping’ duties as set out in reception guides.
Managing deliveries and unpacking stock
Using your own judgement and communication skills, effectively troubleshooting problems as they arise e.g. Patients who turn up at the practice, with no prior appointment but who need urgent consultation, are seen in a logical and non-disruptive manner.
Dealing with patient complaints

Diary management

Ensuring that Clinicians are always informed of any diary changes.
Providing comprehensive and accurate information about the practice’s services to patients.
Scheduling appointments for new patients and follow up patients.
Entering patient information on clinical software, ensuring accuracy of detail.
You will be responsible for managing the clinical database and liaising with the clinical software developer on a regular basis i.e. Changes to online layout, address technical problems etc.

Finance

Patient payment taking
Petty cash management
End of day cashing up and end of week accounting.
Paying invoices
Monthly financial reporting
Management of patient accounts and chasing patient debt as per debt management protocol.
Issuing receipts and invoices to patients.
Managing Healthcare insurance claims via Healthcode and liaising with insurance companies.


ReportApply Now



London UK JobsContact UsPrivacy PolicyRSSCareers