Are you an organised individual looking for a new and rewarding challenge?
An exciting opportunity has arisen within the Tours Office, and The Club is recruiting a Tours and Museum Assistant Administrator on a casual Zero Hours contract to support tours of Lord's and deal efficiently with general enquiries received via telephone, face to face or by email.
Lord's Ground, the most famous cricket ground in the world, and generally known as the 'Home of Cricket' is the home of the Marylebone Cricket Club ("the Club"). Tours of Lord's give visitors the opportunity to go behind the scenes at MCC's historic ground, where they can see many of the most famous sights in world cricket.
Key Responsibilities:
* Carry out day-to-day administrative tasks, including responding to enquiries, telephone calls, emails and daily paperwork
* Schedule public and private tours
* Ensure that advance bookings are confirmed, paid for and have all the information prior to tour
* Help allocate work to Tour Guides and Stewards
* Create and distribute the weekly Tour programme
* Provide the Tour Guides with background information on group, update access details, Tour routes, organise tour Stewards as appropriate
* Assist in the coordination of the daily operations of the Tours; organise staff and communicate changes that may occur during the day
* Financial reconciliation of the day-to-day running of tours.
* Support colleagues in Tours and in the Museum
* Arrange the cleaning of uniforms as required
* Evening duties including close down procedures and preparations for the following days events
Administration | Administrator | Cricket | Zero Hours Contract | Tour Guide | Museum | History | Tours | Sporting Events
Essential Requirements:
* Previous office and / or administrative experience
* Presentable
* Well organised
* Excellent customer service
* Communication skills
* Computer literacy - including booking system experience
* Flexible approach to working hours and content
Desirable Requirements:
In line with the MCC's Values, you will demonstrate:
* A positive and proactive approach to all elements of the role
* Responsibility for your own actions and outputs
* Demonstrate respect and courtesy to MCC's staff and visitors
* Promote teamwork by supporting others and sharing knowledge
* Deliver high quality work and service in a timely manner
About Our Company:
Marylebone Cricket Club (the Club) is based at Lord's Ground, the Home of Cricket, a stunning venue steeped in history and charm, with extraordinary architecture and a fascinating collection of cricketing art and memorabilia, including the iconic Ashes Urn.