2 X Positions available:
*ASSISTANT MANAGER
*MANAGER POSITION
Salary plus commison and bonus
Note ( please be clear when stating which position you're applying for).
Reporting to: Owner
Overall aim of BOTH positions
To promote the vision of the Brand “Yvonne Martin London” in a positive light.
To assist in all matters relating to the growth of the business and in the development/training of the team members. To LEAD the team of therapists re: Yvonne Martin’s guidelines.
You are required to encourage/supervise/train the team in order to achieve and preserve these standards of excellence and to make each team member responsible for building up their clientele towards a full column of regular clients. Performing the highest of standards in treatments and giving thorough recommendations to clients are essential.
Therefore client re-booking rates must be no less than 75% and client retention, treatments and retail sales must be seen to continuously increase at all times for the overall client care and for the business. As assistant manager you will be responsible in helping the team to achieve this.
You must lead by example.
CONSISTENTCY IS KEY – The team must maintain these standards at all times. No treatment, consultation or post care advice should be less than 100% first class and to the best of your knowledge.
Key responsibilities: Therapeutic and Technical
 Excellent understanding of Millennium software.
 Knowledge of how to put together a library of educational systems i.e. Training manuals and reading material for both yourself and the team as to encourage the team to keep up to date with anatomy physiology, product knowledge and showing an interest in other complimentary and health promoting treatments.
 The team must keep ahead of their game by reading current and innovative material on both treatments and products both in and outside of the clinic. The team must understand new treatments that are on trend, or have been gaining lots of press attention. Also when you have seen direct results either yourself or with your clients.
 Keeping on top of staff meetings/training by getting staff to sign the meeting notes and logging them in a folder
 You will be expected to perform various tasks in line with the daily operational procedures in between doing clients and training. EG: when you have no clients or staff training you will be expected to Oversee/Perform:
1) Stock checks.
2) Daily check lists 3) training
4) Administration and targets 5) Reception.
6) Open and closure procedures of clinic
7) taking the role of manager when the manager off duty
 To Lead and work as part of the team to consistently give the highest standards of therapeutic treatments, so to enhance the client’s sense of wellbeing and so to improve his/her quality of life.
 The team must have a complete understanding of the knowledge of the Yvonne MARTIN company philosophy.
 Conforming to a balanced approach to life and work in general, with a genuine passion for giving treatments in all aspects of beauty and other beneficial, health promoting treatments.
 As team leader you must commit to regular revision of the Clinic’s treatments/standards on your own behalf and the staff’s. You must refer to the standards manuals, experts and Yvonne herself so to ensure that treatments are consistently administered in the correct routine and philosophy.
 To advise/retail/sell via the preparation of a ‘client prescription’ and to explain the benefits and the how’s/why’s of these recommendations to the client during each and every single visit.
 To be receptive, respectful and to contribute to the Clinic’s ongoing technical training and/or personal development programs.
 To share knowledge for the benefit of all.
Attributes
Leadership: ‘a way of thinking and behaving’
 Must understand systems
 Not leading the team by expecting to be liked but through earning respect.
 Being honest and straight forward in communication with Yvonne and the team
 Responsible, respectful and dependable
 Hard working
 Must enjoy and be proud of keeping high standards
 Excellent communication skills
 Flexible and co-operative
 Self motivated and can work independently
 Extremely organised, efficient and productive
 Positive and optimistic at all times while at the clinic
Other requirements you will also need to supervise are as below. You should delegate as much as you can to the team members:
** REMEMBER ALWAYS CHECK ON THE DELEGATION – DO NOT EVER DELEGATE BY ABDICATION. THIS WILL ONLY LEAD TO CONFLICT.
 Banking
 Laundry
 Assistance with stock control (train someone properly)
 Reception duties/re-booking procedures/targets and selling the Yvonne Martin vision.
 Keeping the salon hygience standards, cleanliness, tidy and organised in and outside all areas of the clinic.
 The team must give the clients a thorough well informed consultation and post care advice on each visit.
 All Client cards must be taken out daily for each therapist and filed away correctly when finished with. Information should be recorded on their manual record card after EVERY client facial and also with other beauty treatments.
 Both yourself and team members must be aware of health and safety procedures and it is essential to take appropriate precautions to prevent any accidents.
 Client record cards must be signed when on courses. This is crucial.
 The team must begin and end treatments on time. Prompt time keeping is essential.