The Maintenance Manager will be required to deal with the day to day management of properties within the Residential Lettings portfolio, this includes a wide range of properties from one bedroom apartments to houses and block management. The requirement is for a proactive, versatile and self-assured individual who will be able to carry out tasks through to a successful conclusion following specific instructions. Where necessary, training will be provided. The successful candidate will be organised, efficient, able to work quickly and accurately under pressure whilst maintaining an excellent customer service at all times.
Hours of work
40 hours per week + flexibility to carry additional hours as job role requires.
Job Role
Key Responsibility- Property Management
Duties Involved
- Managing the maintenance and repairs issues
- Logging repairs issues reported by the tenant
- Management of in-house property management system
- Liaising with tenants, contractors and landlords to arrange the repairs
- Creating the job sheets and organising and coordinating the maintenance jobs
-Carrying out the maintenance job or ensuring it is passed to correct contractor to carry out
- Carrying out inventories, check-ins and checkouts
- Carrying comprehensive snag lists on completion of works
- Arranging and carrying out quarterly inspections on the condition of the properties
- Sourcing new contractors and negotiating rates
- Sourcing materials
- Dealing with supplier invoices
- Management of certificates i.e Gas Safety, ECIR, EPC and ensuring they are valid
- Building good relations with the tenants, landlords and suppliers
- Ad-hoc tasks to assist team members and to ensure the smooth running of the back office
- Have the ability to carry out minor repairs sporadically
Knowledge, Skills and experience Required
-Carpentry:
Problems relating to doors, windows and locks, repairing damaged door furniture, fixing extractor fans, repair joints and install stud walls, install and repair kitchen counter tops and cabinets, fit and repair wooden flooring. Basic Carpentry skills.
-Plumbing:
Replacing washers, taps, fixing leaks , slow draining sinks/blockages and replacement, toilet repairs, faults with kitchen fittings, installation of washing machine. Basic knowledge on boilers.
-Electrics:
Changing parts and light fittings, running of cables, understanding of PCBs, dimmers, sockets, fault-finding. Fuse replacement.
-General Maintenance:
-Basic Gardening and tidying up, collection of items for
-Good standard of general education (numeracy and literacy).
-Full driving licence and car owner.
-Good knowledge of Microsoft Office package, including Word and Excel.
- Ability to prioritise workload and use own initiative.
- Good team member with a flexible approach to work.
- Excellent communication skills
-Graduate in related field considered.
-Ability to work under pressure and to deadlines.
-Working knowledge of building and grounds maintenance.
-Understanding of Croydon Landlord Scheme.
The Person
: Acts openly and honestly
: Shows respect for others
: Communicates with others in a clear and structured fashion (written and verbal).
: Demonstrates a 'can do' approach.
People Management and Development
: Delivers agreed performance objectives with required support.
: Demonstrates a willingness and appetite to learn
Creativity and Innovation
: Is curious, questioning and open minded about the way we do things?
Commitment and Drive
: Has high standards and adheres to quality guidelines.
: Strives to deliver to the best of abilities at all times.
: Shows professionalism and loyalty to the Firm at all times
Business behaviours
:Shows a high understanding of the marketplace in which the team / division operates.
Business Generation and Financial Management
: Is results orientated and develops internal network of contacts – forging relationships with colleagues.
: Is mindful of the impact of external spend.
Client Relationship Management
: Is curious, questioning and open minded about the way we do things?
Technical behaviours- Technical Knowledge
Seeks opportunity to gain technical knowledge and skills in own field of expertise.
Other Relevant Information
Travel is an integral part of this role and access to a vehicle and possession of a full driving licence are both therefore essential?
Will be working as part of a small business and can be on your own often therefore must be able to work independently.
Job Type: Full-time.