Lobby Host / Hostess - The Ned, London

Full and Part Time positions available

The Role

You will be responsible for delivering an exceptional guest experience throughout the guest journey. Being the first point of contact inside The Ned, you will create a welcoming atmosphere and personal touch for all hotel and restaurant guests, as well as our members.

Excellent, above and beyond style of service is the foundation of everything you do. You will have exceptional people skills, a passion for helping people and can think on your feet. You are great at multi-tasking, thinking outside the box and are comfortable dealing with high profile guests from diverse backgrounds.

If the above sounds like you and you have proven experience in delivering an amazing customer service, we would love to hear from you.

What we are looking for:

• Previous customer facing experience
• Shift flexibility
• Exceptional communication skills (verbal, listening, writing)
• Pro-active and reliable
• Motivational and creates team spirit
• Efficient in multi-tasking in high pressure environments.
• Comfortable with basic PC systems
• Passionate about helping people
• Creative thinker

How The Ned Happened

Taking over the City’s disused Midland Bank Building, Soho House and Co. And New York’s Sydell Group have collaborated to restore the beautiful Grade I listed building. Hosting 250 bedrooms, 10 restaurants, bars, a member’s club, Barber and Parlour, Ned’s Club Active and Relax, two swimming pools, along with six dedicated event spaces.

Friendliness, efficiency and a ‘can-do’ attitude are what people should come to expect when they visit us and our success will depend on your willingness to go that extra mile. We’re building a great team, and everyone will have the opportunity to learn and grow their skills.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.