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Lettings and Rehousing Officer Job

Posted: 41 days ago
Place: Greater London

Peabody has 2 exciting opportunities for a Lettings and Rehousing Officer to join our team in London. You will join us on a full time, fixed term basis (1 for 6 months and 1 for 12 months – both may be extended) and you will receive a salary of £26,382 - £31,040 per annum plus benefits.
The Lettings and Rehousing Officer role:
Two  exciting  opportunities has become available to join the Lettings East and West team. As a Lettings and Rehousing officer you will effectively and proactively manage void properties, ensuring vacant properties and void times are kept to a minimum and all agreed targets are met. 1 position is for a minimum of 6 months, and the other for  a minimum of 12 months.
Key responsibilities of our Lettings and Rehousing Officer:
- Assist the Lettings and Rehousing Team Leaders in implementing new services and initiatives.
- Provide excellent front line customer service by working in partnership with internal and external stakeholders to ensure our customers’ needs are met and the departmental/team objectives are achieved.
- Effectively and proactively manage void properties, ensuring vacant properties void times are kept to a minimum and all agreed performance targets and service standards are met.
- Advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified.
- Interview prospective tenants and residents as part of the allocation procedure.
Skills/experience required by the Lettings and Rehousing Officer:
- experience across a range of housing functions; housing options and homelessness prevention.
- A commitment to continuing professional development.
- Good working knowledge of appropriate housing, tenancy, property legislation and good practice.
- Ability to take the initiative, be self-motivated, work flexibly and creatively under pressure and to short deadlines.
- Intermediate level computer literacy in Microsoft packages, including Word and Excel.
- Ability to work out of office hours, whether to attend meetings or participate in emergency duty rotas.
Closing date and time: 5 July 2018-5.00pm.
If you feel you have the skills and experience needed to become our Lettings and Rehousing Officer please click ‘Apply’ now to be directed to our careers page and complete your application. Please monitor your emails also during this time.
Peabody is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
No agency interest

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