Job Description: Lettings Assistant
Global Estates is based in South West London, our services include sales, lettings, property management, residential developments and mortgages. In addition we are continuing to expand by working closely with planning and development partners, positioning ourselves to provide an end to end project management service to our clients.
It will be a fantastic opportunity to make your mark on this growing company. We are looking for someone that will mould the company with their "can do" approach.
Purpose of the post
A customer facing role dealing with all enquiries for both sales and lettings including viewings, dealing with offers, the management of paperwork and compliance. The role covers landlord care, feedback, application referencing whilst managing the lines of communication clearly with clients, ensuring compliance in all areas.
Duties

Attracting tenants by advertising properties – advertising properties, booking appointments, regsitrering prospective applicants, able to explain the benefits of renting properties to prospective tenants, conducting viewings and feedback to landlords and vendors.
Property rental - managing the administration of tenancy applications including obtaining references from prospective tenants, preparing tenancy agreements, collecting security deposits, and carrying out deposit protections.
Letting management - collecting rents, negotiating with utility providers ensuring all utilities are paid to date. Rent arrears are chased and obtained successfully.
Property management - notifying utility companies and council of changes in tenancies, investigating and resolving tenant issues, enforcing rules of occupancy, inspecting vacant properties and instructing maintenance team regarding repairs that need undertaking.
Supplier Management – oraganising advertisement boards, property inventories, photography, gas safety certificates, EPC certificates and fire regulation checks.
General administrative duties, such as answering calls and emails, monitoring the calendar, updating the database and responding to day to day inquiries.

Key Skills

Knowledge of the lettings process
An analytical person who can communicate well with clients both landlord and tenants.
Ability to work closely with a team to ensure that you provide excellent customer service.
Strong organisational skills
Quick learner who thrives on attention to detail.
Ambitious and a real desire to succeed
Well presented

The Candidate

Should have previous experience from a company in a similar industry or a recent graduate with a marketing related degree who is driven and willing to learn.
Well-presented and professional at all times with excellent organisational and time management skills.
Target driven and persistent
Must be self-motivated with a strong and determined desire to succeed.
Proficiency in IT, in particular MS Office.
Understanding of any aspects of property such as sales, marketing, planning would be beneficial.
Sales and marketing experice with a proven track record of acquiring new business would be advantageous.