Job Description – Junior IT Engineer
We are looking for someone who is willing to be part of a team, doing whatever tasks are required to deliver a top class service to our customers. This might one day involve sitting at your desk answering support emails and phone calls, and the next day visiting a customer’s site to advice on their IT systems. The one thing for sure is that it will not be dull! We believe that people skills are just as important as technical skills, so we are not looking for technical experts who want to sit in a dark room. We need people who can communicate well with our customers and who can explain technical issues in very simple terms. We need people whose values fit with our own ‘friendly’ values!
Specific Responsibilities
- Providing 1st and 2nd line technical support on Windows PCs/Servers; answering support queries via phone and email
- Visiting customer sites to troubleshoot problems that can’t be fixed remotely
- Maintaining a high degree of customer service for all support queries
- Taking ownership of user problems and being proactive when dealing with user
Essential Requirements
- Excellent communication skills (telephone and face to face). Being able to communicate in ‘plain English’ is at least as important as good technical skills
- Previous experience in first or second line IT Support
- The ability to learn quickly – we don’t expect you to be an expert now, but we want you to become one quickly!
- A self‐starter who is comfortable working alone or within a team
- Prepared to be flexible and open‐minded about all aspects of the job
- Basic knowledge of Microsoft based server and desktop operating systems, networks and office systems
Desirable Requirements
- Previous help desk experience
- Microsoft Certifications
Location
London – Greenwich(SE10)