Leading high-end Nanny, Au Pair and Domestic Staff agency is seeking help on the Placement Consultant team within our multi-lingual, international and vibrant team. To be successful you will need first and foremost:
Excellent written and spoken English skills and to be a fast learner;

Outstanding client communication skills including exceptionally polite telephone manner, use of tact and excellent judgement.
Excellent written skills, fast typing (touch typing 50 + WPM) essential as is ability to compose neat written work and letter writing (spelling, formatting of emails and contracts).

Role would suit someone with previous experience of working in busy, client-focused, office environment, experience in childcare or domestic recruitment and/ or has experience with dealing with high net worth (HNW / VIP) families.
The Agency is looking to fill a full time position but can also offer slightly flexible hours.
We are looking for someone who is:

Happiest working as part of a team, but also able to think independently/ creatively and be pro-active.
Responsible, conscientious, able to stay focused, hardworking with a positive attitude.
Looking for a longer term working relationship and wants to work for a fun, ambitious team, where everyone’s opinion counts!

Benefits:

Working for a young (ish), vibrant and well established team who share the same values and high standards and where each supports one another and everyone’s opinion counts. Hard work combined with a lot of fun!
Receive training from a high-end childcare and private domestic staff agency.
Slightly flexible working hours.
Contributions to Agency’s success will lead to increased rate.
Opportunities to work on new ventures and different areas once demonstrated the necessary skills and mastered initial duties below. (Future tasks may include advertising, marketing, social media, software applications, business abroad, systems setting up, training, researching and possible setting up of potential new markets)

Duties to include:

Collating and checking candidates applications, documents and references, responding to candidate queries.
Collating and checking clients applications and responding to client queries.
Preparing client profiles, offer letters and contracts.
Interviewing potential candidates, over Skype or telephone and writing concise but engaging reports on the interviews.
Checking for potential matches between our clients jobs  and candidates.
Advertising on behalf of our clients
Answering client and candidate queries in the correct manner by email and telephone.
Learning how to and then advising clients and candidates on the recruitment process, interviews and how to ensure a successful placement.
Keeping client and candidate records up to date, including adjustments to requirements, candidates put forward etc.
Staying in regular contact with our clients and candidates.
Liaising with partners overseas, Europe and beyond.
Adhering strictly to company privacy and data protection policy, and all laws relating to the work conducted on behalf of the agency. All information and training will be provided, but common sense is essential.
Following strict company procedures and guidelines relating to how to complete our work tasks.
Maintaining and being part of the further development of the ‘premium brand’ of the agency.

Training will be offered but the junior placement consultant is expected to possess basic admin skills and experience, learn quickly in order to become a fully contributing member of the team.
Our Requirements:

Someone sharing our conscientious work ethic and who is consistently polite and tactful with our clients, candidates and other team members!
Well spoken.
A 2nd language can be advantageous.

Self-motivated candidate with life experience.
Fluent in English, written and spoken.
Hard-working contributor who enjoys shared success, is self-motivated and can stay calm under pressure.
Computer Literate - Experienced in standard software applications such as Word, Excel, Microsoft Office and email functions.
Fast typing skills essential and the candidate will be required to submit a very short on-line test of typing skills at the start of the process.
Excellent communication skills with a professional and personable approach.
Attention to detail is important as well as having the ability to see the ‘bigger picture’ who can ultimately contribute to team strategy and ideas.

Heavenly Au Pairs and Nannies is a London based Recruitment Agency, placing Nannies, Au Pairs, Housekeepers, Mother's Helps and Elderly Companion/ Home Help throughout London and the UK. Member of FSB, ANA - Association of Nanny Agencies, BAPAA and IAPA.
Heavenly Au Pairs Ltd. Company No. 08014188 is registered under the Data Protection Act 1998 – ICO Registration Number Z3657103. VAT Registered 211 1521 77