The Trust has defined its culture as one that is patient centred which puts safety first and where all staff take responsibility, are valued and value each other. To support this our four values are that we are all:-
Caring – we design and deliver care around each individual patient’s needs and wants
Safe – we make the safety of patients and staff our prime concern (safety comes first)
Responsible – all staff take responsibility for the hospital, its services and reputation
And that we:
- Value each other – we all value each other’s contribution.
- Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by 'Living Our Values Everyday'.
Responsibilities
- Assist with general reception duties; including booking appointments, telephone queries and face to face contact with patients and staff
- Provide a high quality reception and administrative service for the Cardiology diagnostics department to ensure efficiency in patient care
- To assist with the timely processing and distribution of all incoming and outgoing mail responding where appropriate and direct/ prioritising to assist in the efficiency of the service delivery
- Ensure all letters, faxes and documents received into the department are dated upon arrival
- To support the administrative Lead with bookings and rescheduling of patient appointments as required, using CRS and other systems available. Also, assisting with booking services for patients eg: transport
- Promptly and efficiently respond to emails and telephone queries as directed, escalating more complex queries to the administrative lead or Senior Physiologist
- Maintain excellent communication between patients, nursing staff, clinicians and other members of administrative and multi-disciplinary teams at all times
Qualities/requirements
• Proficient in use of software systems
• Good analytical skills
• Excellent customer care skills, demonstrating a good telephone manner and technique
• Good organisational, written and communication skills
• Good keyboard skills-experience in healthcare system
• Able to work as part of a team and on own initiative
• Able to work under pressure meeting deadlines, whilst delivering high quality work
• Able to prioritise
• Be proactive in contributing to service improvement
• Be willing to participate in the promotion of effective team working
• Awareness of patient pathways
• Demonstrate a good working knowledge of computer systems and be capable of using Microsoft Office applications
Qualifications required
3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above
Additional information
- Working hours are 37.5 hrs per week
Benefits
- 27 days per year, increasing to 29 days after 5 years NHS service, and to 33 days after 10 years NHS service.
Other Important Information
- 37.5 hours per week
- £15,047.20 per annum.