IT Service Desk Apprentice / Technical Help Desk Trainee with a good understanding of IT and excellent telephone and in-person communications skills is required for the Big Lottery Fund based in Holborn, London.
SALARY: £14,325 per annum plus Generous Benefits.
LOCATION: Holborn, London
HOURS: 37 Hours per Week
TYPE: 2 Years Full-Time Contract
APPLICATION PROCESS: Candidates will be required to complete an online application form and the details will be emailed over separately. Please keep an eye out for our email.
Job overview
We have a fantastic new job opportunity for an IT Service Desk Apprentice / Technical Help Desk Trainee that has a good understanding of IT and excellent telephone and in-person communications skills.
Working as the IT Service Desk Apprentice / Technical Help Desk Trainee you will provide high-quality customer service, technical advice and support.
As the IT Service Desk Apprentice / Technical Help Desk Trainee you will operate effectively and work to Service Desk Operational Level Agreements (OLAs) and comply with best practice.
As a successful candidate, you will have a great opportunity to work in this apprenticeship position, which is supported with an IT qualification.
Upon successful completion of the apprenticeship, candidates may have the opportunity to apply for a permanent position within the company.
About us
The Big Lottery Fund (the Fund) distributes around £650 million of National Lottery Funding across the UK each year supporting health, educational, environmental, and charitable projects.
We are fortunate to be able to support around 12,000 projects each year with grants ranging from as little as £500 to multi million pound programs. By funding good causes, the Fund makes a real difference to local communities.
Duties
Your duties and responsibilities as the IT Service Desk Apprentice / Technical Help Desk Trainee:

Handle the day-to-day work that is generated by telephone calls, via the service portal and face-to-face employees to the IT Service Desk, providing an efficient, effective and customer focused service to stakeholders.

Support the satisfactory conclusion of all incidents as quickly as possible in accordance with Service Level Agreements (SLA)

Log all calls received in a timely and accurate manner in accordance with IT Service Desk procedure.

Participate in regular team meetings

Maintain an understanding of customer focused service delivery.

Awareness of working within a customer service or service desk environment.

Awareness of working with procedural guidance and sharing information with customers.

Knowledge of Microsoft computer applications including Excel and Word.

A good standard of verbal and written communication skills, including the ability to communicate with a range of audiences.

Travel will be required to the Birmingham office on a monthly basis.

Candidate requirements

An understanding of IT

Ability to communicate well both in person and on the telephone.

Ability to work as part of a team

A* - C GCSE Maths and English, Functional Skills at level 2 or equivalent in Maths, English and ICT.

Benefits for you
We seek to develop our staff and offer a wide range of personal development opportunities.
We offer a wide range of generous benefits including:

Opportunity to gain an IT qualification

Generous annual leave and company pension scheme.

Flexible working to support staff with their work/life balance, taking into account things such as caring responsibilities, worship and attendance at religious festivals.

Enhanced paid maternity, paternity and adoption leave.

Childcare vouchers

Season ticket and cycle to work loans

Paid volunteering leave

We are an equal opportunities employer and celebrate the diversity of our staff. We positively encourage applications from individuals regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We also offer opportunities for part-time employment. We welcome applicants who can speak a second language.
How to apply
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
APPLICATION PROCESS: Candidates will be required to complete an online application form and the details will be emailed over separately. Please keep an eye out for our email.
Job ref: awdo-p4060
This vacancy is being advertised by AWD online on behalf of the Big Lottery Fund.
Full-Time Apprenticeship Jobs, Careers and Vacancies. Work in Holborn, Central London. Recruitment services provided by AWD online.