CCA International has an exciting job opportunity within our IT Department for an IT Desktop Support 2nd/3rd line support, to work on a permanent basis. Working in Canary Wharf you will receive a competitive starting salary of £25,000.
The IT Desktop Support Role
This IT Desktop Support role will be office based at our principle UK site in South London as a 2nd / 3rd line support engineer. The successful candidate will be working as part of a team to deliver IT support for our 500 + in house users as well as external clients and 3rd Party Suppliers on occasion. The role will primarily be in a Windows, active directory environment however substantial experience working with Linux would be beneficial.
The successful IT Desktop Support will:
- Be patient and supportive while maintaining a view of the bigger picture.
- Be confident and capable of presenting ideas to improve productivity and efficiency within CCA International.
- Have experience providing support to both technical and non-technical users.
- Be able to demonstrate strong technical skills, with at least 2 years Level 2 support experience of.
- Windows server environments 2000 to 2012 R2, including Active Directory and Group Policy.
- Wireless Technologies and management through web portals.
- Private cloud technology
- Networking and Switching
- In Virtualisation, VMWare, Remote Desktop and firewall management.
Skills and experience needed to become IT Desktop Support:
- 2 + Years of experience in IT System and Networking.
- Unique competency in translating business issues into network solutions including opportunity identification, requirements development, delivery, support, and analysis.
- Hands-on experience leading all stages of system analysis efforts, including requirements definition, design, architecture, testing, and support.
- experience at managing cross-functional teams for fast-paced projects as well as complex projects.
- Window Server (2012, 2008, 2003)
- Active directory, group policy, ftp, dns, dhcp, iis, wds, wsus.
- Virtual Machine, Hyper-V
- Microsoft ISA Servers 2008/2006/2004
- Ms office 2007, 2010, 2013, 2021, 365, Skype for business.
- Remote Services -  Terminal Servers, Desktop Connection, Windows Desktop Sharing.
- Anti-Virus Server (Symantec Endpoint Protection), Norton Ghost.
- HP/Dell/IBM/ Samsung/Lenovo/Sony/Asus/Vaio– Server, Laptop and Desktops.
- Firewall ( Juniper)
- Switches, VLANs, Secure VLANs, Switch access.
- Window backup, Symantec Backup EXE
- Linux
Compensation and Benefits you’ll receive as our IT Desktop Support:
- Bonus Scheme
- Subsidised Gym membership
- Cycle To Work Scheme
- Dentist scheme
- Eye test vouchers
- Excellent onsite training and induction.
- Corporate discounts, including hairdressing, gym membership, restaurants and bars.
- Smart casual dress code and policy
- Involvement with local charities and fundraising days/events.
- 20 Days holiday per annum plus an additional day per year of service up 5 days.
- Bank holidays entitlement
- Specific benefits on campaigns you work on including discounts, incentives and prizes.
- Recommend a friend scheme paid reward
If you feel you are the right candidate for the role as our IT Desktop Support then please click ‘apply’ now! We’d love to hear from you!
As a European specialist in omni-channel customer relations, CCA International is innovating to adapt to new customer requirements and new consumer expectations. We support our clients in the transformation and modernisation of their customer experience with solutions that are Simple, Integrated and Instant.
With the new generation of customer experience strongly based on modern omnichannel platforms, CCA international enables current and future employees to develop and acquire new skills.