WHAT YOU'LL DO IN THIS ROLE
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
Our aim is for guests to revisit us and recommend us to their friends and family. As the first point of contact when checking in late arrivals and walk-ins, you’ll ensure a warm, friendly and genuine welcome.
The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day.
You’ll ensure guest and business safety and security is top priority at all times.
In the event of a fire, evacuating all guests and team from the business safely, quickly and professionally to the Innkeepers Lodge brand standard.
You’ll answer telephone enquiries and deal with guest complaints quickly and efficiently to ensure everyone enjoys their stay.
WHAT WILL MAKE YOU PERFECT FOR THE JOB?
The key is a passion for delivering the highest standards. Whatever your level of experience, we'll give you all the training you need. In return you should be enthusiastic about what you do and willing to learn. You should also have a good eye for detail and be able to work under pressure and remain positive when confronted with problems.
WHAT WE OFFER
• ‘Dine with us' 20% employee discount at our 1600 restaurants and pubs
• Fabulous High Street shopping discounts
• Structured training programme
• Nationally recognised Apprenticeship qualifications
• Career development to progress you to the next level
• Free shares and Sharesave schemes for employees with 12 months service
• Stakeholder pension scheme
• 28 days holiday (pro rata)
Apply now if you fancy a rewarding and challenging career where you can really go places.