CCA International has an exciting opportunity for a Retailer Out of Hours Campaign - Inbound and Outbound Agent to join their team based in London. You will work on a full time permanent basis and receive a highly competitive salary of £8.50 per hour.
As a European specialist in omni-channel customer relations, CCA International is innovating to adapt to new customer requirements and new consumer expectations. We support our clients in the transformation and modernisation of their customer experience with solutions that are Simple, Integrated and Instant.
CCA International have an amazing opportunity for an Out of Hours Retailer agent to join our leading automotive client’s Campaign, and work on their behalf to service and support their customers, through a team of Customer Service and Sales Representatives.
“To provide a best in class inbound and outbound contact centre, delivering customer, sales and marketing-related services to consumers, and act as a relationship tool for the NSC and retailers”
Responsibilities of our Inbound and Outbound Agent.
- Outbound calls - booking appointment on behalf of retailers using their lead management system.
- Inbound telephone calls for retailers.
- Maximize retention by strengthening the feel-good-factor, word-of-mouth recommendation, future contact potential and customers’ relationship with the Brand and retailer.
- Maximize consumer awareness of the products and services offered by participating retailers.
- Responding to emails generated by the Retailer websites.
- Live Chat interactions.
- Facebook and/or Twitter interactions. Promote consumer awareness and enthusiasm and facilitate the sales process by generating quality leads for retailers.
As our Inbound and Outbound Agent  you will need the following skills and experience.
- Interest in and knowledge of automotive industry.
- Excellent written and verbal English language skills.
- Ability to “add value” and keen to interact with customers.
- Excellent interpersonal skills
- To embrace the customer service ethos of participating retailers.
- Flexible in relation to tasks in a fast moving marketing multi-channel environment.
- Ability to multi-task
- Ability to prioritise and organise workload.
- Ability to master computer databases.
Retailer Out of Hours Campaign (ROHC) will support the customer life cycle and facilitate CRM end user services to existing customers, prospects and leads, in all product segments. The ROHC will support the delivery of various services and actions typically provided by the Retailer during opening hours, when they are closed.
Benefits of becoming our Inbound and Outbound Agent.
- Subsidised Gym Membership
- Cycle To Work Scheme
- Childcare Voucher
- Dentist scheme
- Eye test vouchers
- Corporate discounts, including hairdressing, restaurants and bars.
- Smart casual dress code and policy
- 20 Days holiday per annum plus an additional day per year of service up 5 days.
- Bank holidays entitlement
- Specific benefits on campaigns you work on including discounts, incentives and prizes.
- Recommend a friend scheme paid reward
Hours of work:  Monday - Thursday (6–10PM) – Friday (2 – 10pm) With opportunity to do overtime.
If you feel you are the right candidate for the role as our Inbound and Outbound Agent then please click ‘apply’ now! We’d love to hear from you!