Our client is a supply chain operator ranking in the top companies in Europe and the World. As a lead logistics provider, providing end-to-end solutions enabled by its infrastructure, its people, processes and systems.
In this role you will:
• Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
• Work closely with internal and external customers
• Use of Next Gen/MS office as requested
• Invoicing and job costing
• Customs Entries
• Assist Supervisor and line manager where required
• Focus on customer service
• Regular customer communication / meetings and business reviews
• Month end department compliance
• Ensure all reports including internal and customer specific are completed within the deadline
• Resolve queries from customers and suppliers
• Operate within companies QA system
• Any other tasks as directed by their Supervisor or line manager
• Admin as required CIA/Netting etc
• Ensure Best Practice models are adopted throughout the department.
• Work closely with the Operations manager for Internal and external rates reviews.
• To take part in customer visits when required to build up visibility and relationships with customers.
• Manage shifts to ensure 100% customer coverage within the team
experience requirements:
• Business related experience and experience
• Proven customer service record and experience
• Significant exposure to customers, suppliers, agents and networks.
• Thorough understanding of customer needs
• Deep knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
• A knowledge and understanding of financials and impact on business
• A Good knowledge of IT systems and processes used in the transport sector
• Fluent in English, local language and any other languages required for smooth operation of business
Key Competencies:
• Result-oriented and driven to achieve goals and meet targets
• Ability to think tactically and strategically, can analyse situations both small and large
• Deep knowledge of the financial contexts the business exists within
• Profitability and result-oriented and always looking for improvement in our business processes
• Ability to create commitment and give directions as well as set and follow up clear objectives
• Communicative and with good influencing skills, able to create trustful relations in spite of cultural differences and geographical distance
• Strong leadership skills with a proven interest in the development of people and the organisation
• Team oriented
• Well organized with interest to develop structures, methods and tools
• Quality focus.
• Flexible in approach and happy to work shifts as required including weekends.
If you think you have the relevant skills and will be well suited to this role please reply to this ad with your CV attached.