We have an exciting opportunity for an Office Coordinator within the Housekeeping department to join the growing team.
The Inter Continental London O2 is a new luxury hotel in the historic Royal Greenwich located on the vibrant Greenwich Peninsula.
The hotel exposes breath-taking views of the river Thames and Canary Wharf and features 453 guestrooms and Suites, luxury spa with indoor pool, destination restaurants called Peninsula and bars - including an all-day dining restaurant, Tea Salon and glamorous Sky Bar called Eighteen with munificent 360 degree views of the City of London.
Inter Continental O2 has a dedicated conference centre with an impressive 3,100sqm pillar-free ballroom, one of the largest in Europe.
Do you want to be a part of a great company?
When it comes to customer service, creating a truly welcoming environment and combining this with superb facilities for our guests whether travelling on business or leisure, Arora Hotels really do stand out from the crowd.
The Office Coordinator assist in managing the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Answer telephone calls and handle all requests accordingly, co-ordinate with other departments to solve any operational matters.
Duties and Responsibilities of the Office Coordinator:
•Assist in managing the day-to-day activities of the housekeeping department
•Schedule employees to ensure adequate coverage
•Handle and maintain Lost and Found files and inquiries and follow up as needed
•Answer and document all calls into the Housekeeping office and carry out instructions related to those calls. Follow up on all calls with in a predetermined time frame to ensure completion
•Communicate and coordinate housekeeping work with related departments such as Front Office and Engineering
•Ensure information properly communicated to Supervisors about arrivals, VIP’s, departures, priority rooms and guest service equipment.
•Conduct pre-shift meeting if needed
•Maintain trace file and follow up as needed
•Secure all keys, phones or radios at shift change
•Knowledge of hotel, layout, room numbers, room types and familiarity of department phone numbers and staff
•Responsible for all administrative duties and all communication in and out of the Housekeeping Office
•Promote teamwork and quality service through daily communication and coordination with other departments; key departmental contacts include Front Office, Maintenance, and Food and Beverage
If you feel you have the skills and experience required to become our Office Coordinator, please click apply now. We’d love to hear from you!