Main responsibilities

To clean the hotel cabins to the standards set out in the YOTEL SOP.
To report and actively act upon any maintenance issue within the hotel.
To ensure that whilst the customers are resident they receive the services and amenities YOTEL has promised.
To be helpful and friendly with all customers and fellow crew at all times.
Work effectively with the Housekeeping Supervisor fostering good teamwork.
To deliver on and positively embrace the YOTEL Customer Service goals.

Relationships:

External:  customers – corporate and individual, YOTEL suppliers.
Internal: the General Manager and the team at the YOTEL you work at, HQ and the hotel teams on site at all sister YOTELS.
Our partners and investors IFA Hotels and Resorts and Simon Woodroffe; Founder YO Company.

What is this person like?

Passionate about cleaning
Meticulous in their attention to detail
Able to maintain very high personal standards of cleaning at all times.
Happy to take personal responsibility for their actions.
Adaptable to meet the needs of the business.
Adopts a proactive attitude to solving problems for the benefit of the guests or team.
Open to new ideas about cleaning solutions.
Disciplined
Gets upset when the standards are not 100%
Is self motivated and has a natural internal urge to achieve results and accomplish self imposed goals.
Has excellent time keeping
Happy to do repetitive tasks
Is flexible regarding their working hours and schedule.

Is a team player
Displays a positive attitude and natural enthusiasm.
Thrives under pressure
Not afraid of technology
Accurate and takes pride in getting the detail right.

Works within yotel values

PASSIONATE -Be fiercely proud about of the brand and what we stand for, fanatical about the experience we offer.  Be honest, genuine and straight talking. Be a team player, learn, motivate, mentor and respect your colleagues.
SMART -Make ‘smart ‘decisions, look good, be efficient, ‘green and professional. Recruit, retain and develop the best people. Understand every facet of our business and strive to be better than our competition.
ENTREPRENEURIAL - Challenge the ‘what is’ in favour of what should be, continue to innovate,  push to improve and stay hungry, keep one eye on the competition. Be realistic, multi task, roll our sleeves up and get Stuck in!
UNCOMPROMISING - We are obsessive about making every single detail perfect, we always go the extra mile.
SERVICE DRIVEN - We deliver extraordinary guest service with our crew who care more and try harder to make every guests visit exceptional. Our service is warm, friendly, efficient and professional and is delivered with a playful sense of humour.

Delivers service the yotel way

Above all – take ownership

BE FRIENDLY - smile, engage and interact
BE HELPFUL – go the extra mile
BE SMART – look good, be efficient and professional.
BE HONEST – genuine and straight forward
BE CONFIDENT – know your job and solve the problem.

What is this person not like?

Poorly presented or late for interview
Unable to understand English/Dutch
Slow to understand the product, turn around times and high standards.

Knowledge and skills required

Hotel or Other – Cleaning experience within quality retail or residential property (4* hotel equivalent)
Verbal English
Right to work – no pending visa/resident permit applications accepted.

Working pattern

Available Monday – Sunday
Shift patterns typically 7am – 3pm, 3pm – 11pm, 11pm – 7am.
Bank/National holidays

Contract type
This is a Zero-hours 1-year fixed term contract.