HOUSEKEEPING ATTENDANT (CABIN CREW)
When our guests climb into their beautifully made bed or stand under the rain shower in the immaculate wet room, they will silently thank you for caring so much.
Our cabins (the word we use for rooms) are the heart of YOTEL – they are booked in slots of time (minimum 4 hrs) for people on the go or in between flights.
As a member of the best crew in the business you will clean the cabins in record time so our weary customers can get in and get some rest. Turnaround times are going to be critical and you and the team will have all the tools you need to do the job well and efficiently.
You will love a challenge and prove yourself to be reliable and responsible and a real team player.
WHAT IS THIS PERSON LIKE?
• Passionate about cleaning
• Meticulous in their attention to detail
• Able to maintain very high personal standards of cleaning at all times
• Happy to take personal responsibility for their actions
• Adaptable to meet the needs of the business
• Adopts a proactive attitude to solving problems for the benefit of the guests or team
• Open to new ideas about cleaning solutions
• Disciplined
• Gets upset when the standards are not 100%
• Is self motivated; has a natural internal urge to achieve results and accomplish self imposed goals
• Has excellent time keeping
• Happy to do repetitive tasks
• Is flexible regarding their working hours and schedule
• Is a team player
• Displays a positive attitude and natural enthusiasm
• Thrives under pressure
• Not afraid of technology
• Accurate and takes pride in getting the detail right
WORKS WITHIN THE YOTEL SERVICE VALUES
ABOVE ALL – TAKE OWNERSHIP
BE FRIENDLY - smile, engage and interact
BE HELPFUL – go the extra mile
BE SMART – look good, be efficient and professional
BE HONEST – genuine and straight forward
BE CONFIDENT – know your job and solve the problem
WHAT IS THIS PERSON NOT LIKE?
• Poorly presented or late for interview
• Unable to understand English/Dutch
• Slow to understand the product, turn around times and high standards
KNOWLEDGE AND SKILLS REQUIRED
• Hotel or Other – Cleaning experience within quality retail or residential property (4* hotel equivalent)
• Verbal English
• Right to work – no pending visa/resident permit applications accepted
WORKING PATTERN
• Available Monday – Sunday
• Shift patterns typically 6am-2am, 6am-12am, 7am–3pm, 3pm–11pm, 11pm–7am, 7am-11am, 1pm-9pm, 11pm-6am, 5pm-9pm etc
• Bank/National holidays
MAIN RESPONSIBILITIES
• To clean the hotel cabins to the standards set out in the YOTEL SOP
• To report and actively act upon any maintenance issue within the hotel
• To ensure that whilst the customers are resident they receive the services and amenities YOTEL has promised
• To be helpful and friendly with all customers and fellow crew at all times
• Work effectively with the Housekeeping Supervisor fostering good teamwork
• To deliver on and positively embrace the YOTEL Customer Service goals
RELATIONSHIPS:
• External: customers – corporate and individual, YOTEL suppliers
• Internal: the General Manager and the team at the YOTEL you work at, HQ and the hotel teams on site at all sister YOTELs
• Our partners and investors IFA Hotels and Resorts and Simon Woodroffe; Founder YO Company.