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Hotel Service Centre Agent for Star Hotel on the River Thames

Posted: 04-02-2019
Place: Westminster, London

Love providing great service and creating uplifting moments? Take the next step in your career with a dynamic Business Centre role at Park Plaza. The Park Plaza Riverbank Hotel is the ideal location for you to develop your skills and shine in a collaborative team environment!
At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place!
Job role and responsibilities
•To be knowledgeable of hotels and services offered and provide information in regards to using the hotel’s facilities e.g. Internet, gym, directions, opening hours or tariffs
•To be aware of any shortfalls in standards and bring them up to the attention of your manager
•To promote a helpful image to clients and colleagues and give full co-operation to any customer requiring assistance with out a prompt, caring and helpful attitude and to anticipate customer’s needs whenever possible, to enhance quality service and in turn enhance client satisfaction.
•Encourage extra sales to guests at every opportunity.
•Understand the aims of the hotel and your department.
•To maintain effective communication within the team and to attend departmental, hotel meetings and training sessions when required.
Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning and development offering, enhanced training and competitive salary and benefits.
You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends and Family rates available in all Park Plaza and Carlson Rezidor hotels worldwide!
From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it. #Uplifting Moments.

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