Hotel Receptionist (Day and Night )
Euston Square Hotel, Central London, NW1 2LU
Euston Square Hotel is a 3* Hotel in Euston, Central London that has 76 beautiful Rooms, 5 Meeting Rooms. An exciting opportunity has arisen for an enthusiastic and passionate Receptionist to join our Front Office Department. Reporting to the Duty Manager, the Front Office Receptionist is responsible for Checking in/out Guests on the Front Office Desk, Providing Excellent Guest Satisfaction answering all Guest queries and ensuring an efficient and effective operation in the Front Office Department.
Main Duties:
To ensure that all services to the guests as requested are carried out efficiently and on time and are properly recorded and charged
To fully ensure that any discrepancies are resolved or reported
To ensure the security of the Hotel to the standard set by the Hotel
Checks billing instructions and guest credit for compliance with hotel credit policy and minimize room rebates.
To ensure all guest requests are met promptly and efficiently
To action/deal with any complaints/queries expressed by guests, informing the Duty Manager, asking for assistance when necessary
What are We are looking for?
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:Positive attitude. Must have experience working in a Front Office department in a 3* Hotel or 4* Hotel Property. Excellent customer service skills and is passionate about exceeding guest expectations. Able to work in a fast paced working environment and remain calm under pressure. Fully Customer Focused. Excellent communication skills. Ability to work under pressure. Ability to work in a team orientated Environment. Previous experience in a similar role.
Flexible approach with regards to working additional hours if required.
In Return for your Commitment, we will offer you:
Excellent Training and Development opportunities within the hotel. If you are interested in the Receptionist position, please send us a copy of your CV and Covering Letter to the attention of Navin. In line with the requirements of the Asylum and Immigration Act 1996, all candidates must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Euston Square Hotel is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.
Job Type: Full-time.