Specific Responsibilities:
• To oversee the delivery, collection and presentation of the hospitality service at the location.
• To ensure that all time constraints are met each and every time.
• To ensure that the client receives the highest possible standard of hospitality.
Client Service:
• To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
• To be customer focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling customer needs.
• To ensure all food is presented and served in line with company standards.
• To provide an excellent standard of client service.
People:
• To co-operate with all team members and undertake duties in the hospitality areas as requested to ensure an efficient and effective service is delivered at all times.
• To treat your team members at location as you would expect to be treated.
Health and Safety, Food Safety, the Environment:
• To adhere to the company’s Hygiene, Health and Safety and Environmental policies and procedures at all times.
• To attend all health and safety training courses as required.
• To rigorously follow the unit cleaning schedules.
Additional Responsibilities:
• To attend all location management meetings as required.
• To take responsibility for contributing towards your own development with the guidance of the Hospitality Manager / General Manager and attend training courses as identified.
• To show commitment to company values in all aspects of your role.
• To act as a positive ambassador for the business.
• To attend to any reasonable request made by the client or Baxter Storey Management.