About sonder
When you travel with Sonder, you get an authentic local experience plus the comforts of hotel hospitality. Sonders are located in one-of-a-kind, explorable neighbourhoods, and each home is equipped with a Neighbourhood Guide full of local wisdom about the best places to eat, drink, shop, and relax in the area. Though Sonders come in all shapes and sizes, inside each one you’ll find the same consistent standard of quality: crisp linens, professional cleaning, high-speed Wi-Fi, and 24/7 concierge service. It’s travel made tranquil.
Our hospitality agents are the face of Sonder and our eyes and ears on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who hates the idea of sitting at a desk all day. If you’re ready for a fast-paced environment with constantly shifting responsibilities and challenges, we’d love to hear from you!
With our head offices in San Francisco, and presence in 10 American/Canadian cities, you'll be part of a global team looking to redefine the hospitality industry. We launched a few months ago in London, and are looking for hospitality rockstars who are ready to roll up their sleeves and be part of an amazing team culture. See www.sonder.com for more info.
This is shift work across weekdays and weekends, including evenings. Do not apply if this does not suit you.
The role
• Work under the leadership of the Operations Manager and Hospitality Agent Team Lead to ensure we are offering the highest level of guest experience possible.
• Take care of day-to-day hospitality tasks, such as meeting our guests for check-ins, bringing extra items to guests during their stay, fixing basic TV and WiFi issues, replacing light bulbs, plunging toilets, troubleshooting systems and appliances, and overseeing contractor appointments.
• Learn about the pillars of hospitality.
• Help furnish and onboard new Sonder locations, bringing them from empty to guest-ready in just a few days.
• Communicate with incoming guests to coordinate their arrival.
• Be able to make quick decisions to rectify any guest issues in a quick and efficient manner.
• Work alongside other Hospitality Agents and our remote guest team, taking ownership of tasks and ensuring they are completed to the highest degree without supervision.
• Provide the highest quality guest experience to every person staying in our Sonder.
• Learn about warehouse management and supply chain management.
• Perform Quality Audits
• Run an efficient process and consistently work to grow our bottom line through cost savings and creative solutions.
experience and skills
• You're organized, hard working, detail oriented, and energetic, and not afraid to roll up your sleeves and do everything you can to make sure our guests have a great stay.
• You have the gumption and confidence to work autonomously out in the field with minimal supervision. You are able to see what needs to be done, and ensure you see a task through to completion without assistance or help.
• You have a great attitude and always have a smile on your face.
• Must be tech-savy: we work with Slack, Asana and lots of google sheets!
• You are comfortable making quick decisions and acting upon them. You can Forsee problems arising and stop them before they happen.
• You excel in a hands-on working environment. Each day at Sonder will be different: you need to enjoy a fast paced working style and be quick at reacting to last minute changes. If you prefer to sit at a desk from 9am-5pm, this is not the position for you.
• Bonus if you're a handyperson for quick fixes on-site!
This position includes a free monthly zone 1-2 Oyster card (worth £130 per month).
To apply - please follow this link - https://jobs.lever.co/sonder/e7ce97c4-52ff-440a-87f7-05fbfac7e26a. Only applications that are sent via this link will be accepted.
Successful candidates will receive an initial 15 minute phone call interview, followed by an in-person interview at our offices to meet the team and learn more about the company, with a final round 'Company Challenge' done via email.