Short Let Property Management Company based in North West London is currently looking for a Reservation Officer to join its busy international team.
The successful candidate must demonstrate the following skills:
-Fluency in English
-Knowledge of Italian and/or Spanish language
- Holiday letting/Hotel/aparthotel reception experience or in similar environment
- To be Pc literate
-A polite and customer service oriented attitude
-To be able to work autonomously as well as a part of a team
-Multitasking and problem solving skills
As a reservation officer the resource will be responsible for:
- processing enquiries, bookings and payments.
- Dealing with the several portals in use and their extranets.
-Responding to and follow up sales enquiries by telephone, live chat and e-mails in a professional manner.
-Use the reservation system in processing reservations and payments.
-Coordinate the guests’ arrival and the check-in procedure
-Providing a great customer care.
This is a full time position (42 hours per week), with salary rate starting from £17.000 per year with the possibility to be reviewed depending on experience and performance.
Please, note that you will be requested to work on a shift schedule, including weekends.
Further details will be provided upon interview.
Kindly email you CV for consideration.
Please, note that we will not be able to reply to all who will apply for this position, but only to whom qualifies for it.