We are looking to recruit a friendly, spirited, outgoing individual to be part of our team!
If you love delivering Customer Service, are Passionate about being part of a team with Spirit and Personality and believe there is no second best when driving key profit in a hotel that breaks the mould of a traditional full service operation, then please read on as you’re somebody we want within our Staybridge Suites team.
Staybridge Suites offer guests a different experience from traditional hotels. With us you will find somewhere that feels like home. All our rooms are Suites with more living and working space than you would find in a conventional hotel guest room. Reporting to the Guest Services Manager, your core purpose will be:
·Assist the Guest Services Manager in being the’ face’ of Staybridge Suites when our guests arrive at the hotel or make telephone inquiries. It’s vital that they are warmly and efficiently welcomed, as you ‘confidently read’ and respond appropriately to their individual requirements. Equally, when they check out after an extended or short stay with us, we want them to leave happy and looking forward to their next visit
·Assist guests in a friendly, courteous and professional manner with registration ensuring that any special requirements are noted and passed to the appropriate department.
·Ensure all complaints are dealt with appropriately and pass full and accurate details of any complaints to your line Manager.
·Assist guests in a friendly, courteous and professional manner when they are checking out of the hotel.
·Monitor all guest accounts ensuring that charges posted are correct and that supporting documentation is readily available.
·Operate the hotel switchboard to the Company standard, ensuring that all messages are correctly handled.
·Be aware of and operate the hotel cash handling, security and emergency procedures and report any discrepancies to your line manager immediately.
·Be able to deal efficiently with reservation requests, confirmation of bookings and special requests.
·Be knowledgeable of hotel rates and terms of business, taking every opportunity to up sell rooms with the aim of achieving maximum occupancy at maximum rate.
·Take every opportunity to up explain the facilities.
·Support all members of the team to achieve and maintain standards to the highest possible level in respect of service, hygiene and Health and Safety.
***All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.