Guest Services Manager at The Ned, London.

How The Ned Happened

Taking over the City’s disused Midland Bank Building, Soho House and Co. And New York’s Sydell Group have collaborated to restore the beautiful Grade I listed building. Hosting 9 restaurants, bars, a member’s club, Barber and Parlour, Ned’s Club Active and Relax, two swimming pools, along with six dedicated event spaces.

Friendliness, efficiency and a ‘can-do’ attitude are what people should come to expect when they visit us and our success will depend on your willingness to go that extra mile. We’re building a great team, and everyone will have the opportunity to learn and grow their skills.

The Role

We are looking for an experienced and passionate Guest Service Manager to join our team at The Ned. We are looking for someone who is motivated, can lead the team, be self-supervising and highly organised.

This role is ideal for an experienced Front Office Supervisor looking to progress into their first manager position. Previous exposure to working in a fast-paced F and B; environment or Room Service experience is desirable.

Key Responsibilities:

- Manage the hiring and on-boarding process for new starters. Ensuring they are supported throughout their employment.
- Support in the performance management of a team of 10 employees Carrying out appraisals and disciplinary procedures when needed.
- Ensure all calls and guest requests are received and actioned efficiently and effectively.
- Ensure the team are trained in all areas of the hotel including Room Service order taking, Restaurant, Hotel and Spa booking.
- Co-Ordinate pre-arrival contact for all guests with reservations in the hotel.
- Regular meetings with HODs (Engineering, Rooms Service, Housekeeping, Spa) to ensure their needs are being serviced effectively by the Guest Services team.

Essential / Desirable Skills:

- Opera and Knowcross experience
- A hospitality-related degree or diploma.
- Fluency in a second language
- Active in hospitality trade associations (i.e. AICR, Institute of Hospitality)
- Call Center experience would be an advantage but not essential.

We Offer:

- One of the most competitive salaries in the industry.
- 28 Paid holidays per annum inclusive of bank holidays.
- Complimentary meals on duty
- Annual staff events
- Discounted rates at The Ned for accommodation, food, drink, spa and products.
- Fantastic career growth opportunities.
- Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

Thank you for showing your interest in The Ned – we know there’s a lot of choice out there – and we look forward to working with you.