Switchboard – Guest Services Agent - The Ned, New Opening Hotel Overview:Located on Poultry Street, this new hotel is one of the most exciting upcoming openings by Soho House and Co. The new project is a joint venture with Sydell group, a US hotel developer. We’re developing a Grade I listed building in the heart of the City to become a destination hotel with over 250 bedrooms. The hotel will have a gym, Cowshed spa as well as 9 restaurants, bars and extensive event spaces. There will also be member’s facilities, where members can enjoy the rooftop pool or in the member’s club.The Role:You will be responsible for delivering an exceptional guest experience throughout the guest journey for both internal and external customers. Excellent, above and beyond style of service is the foundation of everything you do. You will have exceptional people skills. You will be comfortable with standard PC systems, have a passion for helping people and can think on your feet. You are great at multi-tasking and thinking outside the box. You are comfortable dealing with high profile guests from diverse backgrounds in a high-pressure environment and have a keen interest in food and wine. What are We are looking for:You will also have:• Exceptional communication skills (verbal, listening, writing)• Pro-active and reliable• Motivational and creates team spirit• Efficient in multi-tasking in high pressure environments• Comfortable with basic PC systems• Passionate about helping people• Creative thinker• experience and passion for food and wine is a plus• You have flexible availability We offer:• One of the most competitive salaries in the industry.• 28 paid holidays per annum inclusive of bank holidays• Complimentary meals on duty• Annual staff events• Discounted rates at The Ned• Fantastic career growth opportunities. Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.