Guest Services.
Hotel ’41’, part of the Red Carnation Hotel Collection, is one of London’s most exclusive five star boutique hotels, situated in Victoria. ‘41’ offers all our guests a service second to none. As part of this service, we provide a 24 hr butler service that allows our guests to enjoy their stay completely. With 30 luxurious rooms and Suites, a wonderful executive lounge and boardroom, this five star hotel is discreet and full of atmosphere.
We are currently looking for an enthusiastic Guest Services to ensure that we provide exceptional service at all times by exceeding expectations and providing a personalised service according to our standards.
Key responsibilities of the Guest Services position include:
•Ensuring that guests receive a warm welcome and to offer the highest standards throughout their stay
•To register guests according to the law and the Hotel and Company Standards
•Compiling guests accounts and fulfilling administrative duties
•Handling guests requests such as restaurant bookings, theatre tickets and sightseeing tours
This position has excellent progression opportunities within the renowned Red Carnation Hotel Collection, a company providing the perfect opportunity to those who are looking for an exciting career and job security within the Hotel industry.
The ideal candidate for this position should:
•Minimum 1 year of experience in a Reception Supervisor/ Guest Services position
•Have excellent knowledge of London/ restaurants in the area
•Have a friendly, bubbly and flexible attitude
•Communicate effectively in English
The Red Carnation Hotel Collection Benefits:
•28 paid holidays per annum inclusive of bank holidays, which increases with years of service
•Discounted rates with Red Carnation Hotel Collection and The Travel Corporation
•Annual Staff Events
•Season ticket loan after 6 months service
•Salary exchange schemes, such as childcare vouchers and cycle-to work scheme
•Professional training and development opportunities
•Employee Assistance Programme
•Complimentary dry cleaning of business attire
•Complimentary meals on duty
The Red Carnation Hotel Collection provides an opportunity for long-term career prospects and has featured for five years in the Sunday Times Top 100 Best Companies to Work For and in the top ten for the last three years. As a result we can confidently promise you will reach your full career potential! We are also proud to be recognised with a Gold Standard Award Investors in People - the first company to gain this award on a worldwide basis and retained it for ten years.
We electronically scan and store a copy of your passport and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.