Guest Relations Executive - 5* Jumeirah Carlton Hotel, London
Guest Relations Executive Required - Competitive Salary
About the Role:
As the successful Guest Relations Executive, you will have previous experience within a four or five star hotel and a passion for providing exceptional customer service.
You will possess strong computer skills, ideally with knowledge of Opera, and be efficient and effective in your daily administration tasks. You will possess excellent interpersonal skills and will be fluent in reading, writing and speaking the English language and ideally other languages also. You will demonstrate a positive, confident and enthusiastic manner and immaculate presentation.
The main duties for Guest Relations Executive will include but not be limited to the following:
Main duties:
As the successful Guest Relations Executive, your main duties will include:
• To compose and issue the VIP Memo on a daily basis
• To assign amenities on a daily basis to all arriving VIP / return guests and ensure coordination with Room Service at all times
• To transfer any guest related information from the DM log book to the Opera profile records and follow through with a letter where needed
• To respond in writing to every guest comment card received
• To manage the late charges efficiently and compose the relevant letters to guests
• When based in the lobby, to welcome all incoming guests and visitors and direct them according to their needs
• To meet and escort all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous efficient manner without delay
• To ensure that all incoming reservations for the day match the necessary accommodation and that all VIP guest rooms are blocked
• To ensure that a statement of ‘blocked rooms’ is sent to the Housekeeping and Room Service departments for the necessary amenity set up
• To ensure all guest special requests are registered and distributed to relevant departments
This interesting role may also include more unusual requests and errands-so flexibility and the ability to multi task is a must!
About You:
As Guest Relations Executive you will:
•Be passionate about hospitality
•Be dedicated to the delivery of exceptional service and continuous improvement
•Enjoy being part of a team and eager to learn
•Demonstrate a very good command of the English language
•Have a positive attitude
•Be well presented
•Able to work shifts
Benefits:
Benefits for the successful Guest Relations Executive include:
•Meals on duty
•Dry cleaning
•Interest free season ticket loan
•Jumeirah hotel accommodation discounts
•Company reward and recognition schemes
•Childcare support
•Dental cover
•Colleague recognition scheme
•Colleague introductory scheme
•Internal and external transfer possibilities
•50% off F and B discounts
•VDU users eye test
•Long service awards
•Free life insurance cover for death in service
•Company pension plan
•Excellent learning and development opportunities with scope for career growth
About Jumeirah:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.
Jumeirah Carlton Tower, situated in the heart of Knightsbridge, is a Landmark hotel acknowledged as one of London’s finest. The hotel is noted for its fine dining, exclusive Peak Health Club and Spa and enviable location off Sloane Street – the Capital’s most fashionable shopping area. Jumeirah Carlton Tower offers 216 rooms and Suites, individually styled with a calm and contemporary feel, together with world-class dining in The Rib Room Bar and Restaurant, Chinoiserie and The Club Room.