Guest Relations Coordinator, The Ned How The Ned Happened Taking over the City’s disused Midland Bank Building, Soho House and Co. And New York’s Sydell Group have collaborated to restore the beautiful Grade I listed building. Hosting 9 restaurants, bars, a member’s club, Barber and Parlour, Ned’s Club Active and Relax, two swimming pools, along with six dedicated event spaces.The RoleWe are currently recruiting for a proactive and outgoing Guest Relations Coordinator. The role will be responsible for delivering an exceptional guest experience from check-in to check-out and throughout the guest journey. Excellent, above and beyond style of service is the foundation of everything we do, therefore exceptional people skills are essential. You will be comfortable with standard PC systems, have a passion for helping people and can think on your feet. Being able to multi-tasking and think outside the box, as well as being comfortable dealing with high profile guests from diverse backgrounds. If the above sounds like you and you have proven experience in delivering amazing customer service, we would love to hear from you. Essential Skills:To successfully fulfil this role, you will have current or previous experience as a guest relations agent in an established environment. You will also have:• Exceptional communication skills (verbal, listening, writing)• Pro-active and reliable• Motivational and creates team spirit• Efficient in multi-tasking in high pressure environments• Comfortable with basic PC systems• Passionate about helping people• Creative thinker We Offer:• One of the most competitive salaries in the industry.• 28 paid holidays per annum inclusive of bank holidays• Complimentary meals on duty• Annual staff events• Discounted rates at The Ned• Fantastic career growth opportunities. Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.We look forward to hearing from you.