The Guest experience Agent will be responsible for the following duties: Establishing a smooth and seamless communication via telephone, email and any other applications with all internal and external guests. Being the point of contact for all guest inquiries. Ensuring the operational departments are well kept informed about guest requests. Delivering Guest experience projects as advisedWe offer our Guest experience Agent world class benefits including, but not limited to: Complimentary hotels stays across the group Highly competitive salary within the luxury London Hotel sector Free laundry and complimentary meals whilst on duty Team member discounts on hotel stays and dining across the group Colleague recognition and reward programmesAn exciting range of learning and development programs Opportunities for promotion and transfers across the group Colleague Social events and Wellness programs About Mandarin Oriental Hyde Park London: With the glamorous shopping of Knightsbridge and leafy Hyde Park on its doorstep, Mandarin Oriental Hyde Park is London's most fashionable address. Presently undergoing one of the most extensive renovations in its 115-year history, the hotel has recently revealed the first phase of a far reaching renovation, with the re-opening of the Knightsbridge-facing guest rooms and Suites. Blending sumptuous guestrooms with two award-winning restaurants, Dinner by Heston Blumenthal and Bar Boulud, an urban spa, 17-metre swimming pool, The Rosebury Lounge and a bustling bar, it is the definitive destination for a luxury escape to the capital. Your career Working at Mandarin Oriental isn't just a job; it provides an opportunity to build a career for life with the potential to travel the world within our unique organization. Our people aim high and we support them all the way by providing career advancement and Learning and Development programs designed to enable our colleagues to be the best. We do this by developing our Colleagues and encouraging them to take on new challenges, thus allowing us to identify their potential and help them expand their careers as the groups expansion plans take effect over the next few years with many new hotel openings on the horizon. Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.